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Global Services Memberships Product Lead Job in Columbus, Ohio US

Job Summary

Company: Vertiv Corporation
Location: Columbus, OH
Industries: Government and Military
Job Type: Full Time; Employee

Global Services Memberships Product Lead

About the Job

Job Description

The Global Services Memberships Product Manager is responsible for developing and scaling bundled service programs and membership-based offerings that drive installed base penetration, customer retention, and recurring revenue.

This role owns the design of service entitlements, tiering, and value delivery models, working closely with regional services, sales, and product teams to launch and sustain membership programs globally.

Key Responsibilities

Membership Strategy & Program Design

* Launch the global memberships and bundled services strategy
* Design tiered service programs with clear entitlements and customer value
* Align memberships to different customer segments and asset profiles
Global Deployment & Enablement

* Partner with regional services teams to deploy memberships consistently
* Develop SOWs, SOPs, and fulfillment frameworks
* Ensure clarity in entitlement delivery and customer experience
New Program Launch & Expansion

* Lead research and development of new entitlements to maximize value of the membership programs
* Launch new programs with pilots, enablement, and global rollout
* Collaborate with product and digital teams to embed monitoring, insights, and proactive services into memberships
Commercialization & Value Pricing

* Define pricing and renewal models that maximize customer lifetime value
* Support sales enablement with value messaging and competitive positioning
* Partner with Finance on revenue recognition and margin targets
Lifecycle Management & Optimization

* Track adoption, renewals, churn, and realized customer value
* Continuously evolve membership offerings based on usage data and feedback
Qualifications

* Bachelor's degree in Business, Engineering, or related field
* 12+ years experience in services, subscriptions, or product management
* Experience with recurring revenue or membership-based models
* Strong commercial, analytical, and cross-functional leadership skills

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjE2ODI2LjEwNTA4QHZlcnRpdmNvbXAuYXBsaXRyYWsuY29t

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