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OEM - Customer Care Specialist Job in Ravenna, Ohio US
Monster
 
 
 
 

Job Summary

Company
PARKER HANNIFIN CORPORATION
Location
Ravenna, OH
Industries
Government and Military
Job Type
Full Time
Employee
Years of Experience
Less than 1 Year
Salary
$62,050.00 - $96,700.00 /year
Job Reference Code
86401130

OEM - Customer Care Specialist

About the Job

Position Summary

Position Summary:

Advocate and support the Corporate WIN Strategy by serving as the primary liaison for assigned OEM customers. Drive proactive customer experience by coordinating across manufacturing, quality, and commercial teams to resolve issues, anticipate needs, and improve communication. Identify opportunities for continuous improvement and account growth that strengthen performance and customer loyalty.

Scope/ Supervision and Interaction:

Individual contributor role with no direct reports; leads through influence and accountability to drive results. Serves as the primary point of coordination for assigned OEM accounts, aligning manufacturing, quality, engineering, supply chain, and commercial teams to execute customer commitments and resolve issues. Maintains professional, proactive communication with customers, internal stakeholders, and key suppliers, ensuring clear expectations, timely follow-up, and consistent messaging. Provides regular, metric-based updates (e.g., quality, delivery, corrective actions, open issues), highlights trends and uses data to prioritize next steps, prevent disruptions, and improve performance. Identifies emerging risks early, escalates appropriately, and makes day-to-day decisions within established guidelines to protect customer experience and business outcomes.

Responsibilities

Essential Functions:

Serve as the primary day-to-day customer contact for assigned OEM accounts, ensuring responsive, high-quality service and consistent communication.

Lead customer project reviews and ongoing account touchpoints; capture Voice of the Customer (VOC) and translate needs into clear actions and priorities.

Develop and maintain strong product and application knowledge and a clear value proposition; provide first-line technical and specification support; support customer discussions, issue triage, and commercial alignment; and escalate complex issues to Technical Support/Application Engineering, coordinating actions through closure.

Coordinate resolution of RMAs, quality concerns, and delivery issues with plants and cross-functional teams; manage escalations and communicate containment, corrective actions, and timelines.

Support commercial execution by assisting with quotes, pricing, billing, payables inquiries, returns, purchase orders, and related customer documentation-partnering closely with Sales and Sales Management.

Communicate status and timelines for new projects and changes, ensuring alignment across customers, internal stakeholders, and suppliers.

Analyze customer requirements and usage trends to recommend modifications, service improvements, or process changes that enhance performance and customer experience.

Conduct account performance reviews using scorecards/metrics (quality, delivery, responsiveness, open actions), highlighting risks, trends, and improvement plans.

Ensure accurate documentation and follow-through in CRM and internal systems, including issue logs, action items, commitments, and customer communications.

Identify and lead cross-functional continuous improvement opportunities that reduce recurring issues, improve service execution, and strengthen account health.

Qualifications

Qualifications:

Required

1-3 years of experience in customer service, account support, operations, or a manufacturing-related environment.

Foundational knowledge of manufacturing processes and terminology.

Strong technical/mechanical aptitude with a hands-on, problem-solving mindset.

Detail-oriented, self-motivated, and able to manage multiple priorities with consistent follow-through.

Proficient in Microsoft Office applications (Excel required; Power BI a plus).

Preferred

Bachelor's degree (Engineering or Business) preferred; equivalent relevant experience accepted.

Experience with CRM tools (Salesforce a plus).

Exposure to Lean, Six Sigma, FMEA, basic project management, or continuous improvement concepts.

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we've enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.

With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.

Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.

Our Purpose - Enabling Engineering Breakthroughs that Lead to a Better Tomorrow - comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.

By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.

As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug Tests

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions.
 
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