Cooper Machinery Services provides natural gas compression equipment and services to customers globally in the Oil & Gas, Power, Transportation, and Marine sectors. With a proud heritage dating back to 1833, Cooper Machinery Services is the OEM for legendary product lines including Cooper-Bessemer™, Ajax™, Superior™, Gemini, TSI, CSI, Enterprise, and Joy. Headquartered in Houston, TX, but with commercial and services hubs around the world, Cooper Machinery Services provides world-class services to more than 22,000 units in its installed base.

As Division of Cooper Services, ACI Services is the industry leader in providing engineered solutions for reciprocating compressors. Our customer-centric solutions are built upon advanced performance modeling abilities, detailed manufacturing of innovative hardware products, effective customer service, and developing and comparing multiple solutions to identify the best option for each customer to meet their goals and objectives.

Job Overview:
The Inside Sales Representative will be the primary contact for customers and assigned sales representatives, receiving orders and developing proposals for the aftermarket business. This position requires working proactively with the customer service team to meet service standards and reach sales goals.  

Essential Duties and Responsibilities:

Responsibilities will include but are not limited to the following:

• Proposal development
• Order entry, order status updates, and customer follow-up; assisting with customer order changes/returns; assisting order processing in providing complete information to process orders for entry; receiving, invoicing and shipping, including preparing international shipping documents
• Ability to look up assembly drawings and bill of materials and identify parts
• Answer inbound calls and assist or route calls as needed
• Maintain cooperative working relationships with supervisors and other staff members
• Maintain a collaborative, team environment with the other members of inside sales.
• Provides timely feedback to the company regarding service failures or customer concerns
• Recognize and perform duties which need to be performed in an independent manner with little supervision
• Be an active member in team huddles, project kick-off and other meetings as
• Performs other duties as assigned.

Required Skills and Experience

• Associates degree or equivalent combination of education and experience
• 1-2 years of experience in customer service
• 1-2 years of experience working in an office setting
• Experience in an engineering and/or manufacturing industry
• Strong problem solving and creative skills and the ability to exercise sound judgement
• Ability to handle multiple tasks and demands
• Strong interpersonal skills, ability to communicate and manage
• Knowledge and ability to operate a computer and enter, format, and present data using software (Microsoft Office).
• Ability to perform basic arithmetic math calculations
• Individuals are expected to be able to lift and move boxes up to 51 pounds.

Preferred Skills and Experience

• College level credential such as AS, BS,
• 3 or more years of previous order fulfillment management experience, preferably in the compressor or heavy machinery industry
• Excellent time and priority management abilities
• Knowledge of telephone switchboard activities such as hold, transferring
• Highly self-motivated, self-directed, and attentive to detail
• Strong writing skills, reading comprehension, and professionalism in email and phone communications
• Acumatica or other ERP system experience

Competencies:

• Safety focused
• Attention to detail
• Service-oriented
• Business focused
• A self-starter
• Dependable
• Strong teamwork skills
• Results oriented
• Sense of urgency