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Parts and Service Specialist Job in Hamilton, Ohio US

Parts and Service Specialist

Veritiv - Hamilton, OH

Posted: 2/27/2026 - Expires: 3/30/2026

Job ID: 293238967

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Job Description

HYBRID ROLE BASED OUT OF OUR FAIRFIELD OFFICE

Job Purpose:

Our Parts and Services Specialist will be responsible for providing regional support for the Packaging Equipment Services segment of Veritiv through order processing of parts and technician work orders. This role is critical to the manufacturing operations of our customers.

Job Responsibilities:
* Source, purchase, and enter part orders.
* Maintain parts items and pricing in database to ensure accurate quotes.
* Manage phone and email responses for regional customers and technicians.
* Provide one touch service when answering calls for equipment repair and inquiries for parts, including identification of part numbers and availability.
* Verify customer details and equipment information needed to create accurate SV or FQ.
* Understand Tech-facing processes to provide timely and accurate back orders and van stock.
* Advise on warranty claims processes for core vendors; assign for processing as needed.
* Work in partnership with 3rd party service providers to assist Veritiv's customers as needed.
* Process planned maintenance agreements.
* Process customer billings in a timely fashion upon completion of parts orders or service work performed.
* Monitor regional team productivity metrics and other performance reports to ensure 24hr response time and timely order management to meet customer expectations.

Additional Responsibilities & Qualifications:
* Advanced customer service skills.
* Knowledge of packaging service industry is strongly preferred.
* Ability to maintain a sense of professionalism when working with internal and external customers and in relationships with team members.
* Excellent computer skills, knowledge of Astea is beneficial.

Work Experience:
* 5-10 years of related job experience.
* Ability to work quickly and efficiently.
* Excellent verbal, written, people, and diplomacy skills are required.
* Strong customer service skills (friendly, courteous and helpful).
* Strong planning and organization skills are required.

Education:
* Bachelor's Degree Preferred

What We Offer

* Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
* Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
* Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
* Healthcare benefits, 401k, paid time off and tuition reimbursement.
About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn .

Veritiv is an Equal Opportunity/Affirmative Action employer.
EEO Policy US | EEO Policy Mexico
This description does not attempt to define the job's essential functions as defined by applicable disabilities law.

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjUwODA5LjEwNTA4QHZlcml0aXZjb3JwY29tcC5hcGxpdHJhay5jb20

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
N/A
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4