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Global Services Memberships Product Lead Job in Columbus, Ohio US
Monster
 
 
 
 

Job Summary

Company
Vertiv Corporation
Location
Columbus, OH
Industries
Government and Military
Job Type
Full Time
Employee

Global Services Memberships Product Lead

About the Job

Job Description

Job Summary

The Global Services Memberships Product Manager is responsible for developing and scaling bundled service programs and membership-based offerings that drive installed base penetration, customer retention, and recurring revenue.

This role owns the design of service entitlements, tiering, and value delivery models, working closely with regional services, sales, and product teams to launch and sustain membership programs globally.

Responsibilities:

Membership Strategy & Program Design


* Launch the global memberships and bundled services strategy
* Design tiered service programs with clear entitlements and customer value
* Align memberships to different customer segments and asset profiles
Global Deployment & Enablement


* Partner with regional services teams to deploy memberships consistently
* Develop SOWs, SOPs, and fulfillment frameworks
* Ensure clarity in entitlement delivery and customer experience
New Program Launch & Expansion


* Lead research and development of new entitlements to maximize value of the membership programs
* Launch new programs with pilots, enablement, and global rollout
* Collaborate with product and digital teams to embed monitoring, insights, and proactive services into memberships
Commercialization & Value Pricing


* Define pricing and renewal models that maximize customer lifetime value
* Support sales enablement with value messaging and competitive positioning
* Partner with Finance on revenue recognition and margin targets
Lifecycle Management & Optimization


* Track adoption, renewals, churn, and realized customer value
* Continuously evolve membership offerings based on usage data and feedback
Qualifications:


* Bachelor's degree in Business, Engineering, or related field
* 12+ years experience in services, subscriptions, or product management
* Experience with recurring revenue or membership-based models
* Strong commercial, analytical, and cross-functional leadership skills

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

* Customer Focus

* Operational Excellence

* High-Performance Culture

* Innovation

* Financial Strength

OUR BEHAVIORS

* Own It

* Act With Urgency

* Foster a Customer-First Mindset

* Think Big and Execute

* Lead by Example

* Drive Continuous Improvement

* Learn and Seek Out Development

About Vertiv

Vertiv is a $10.2 billion global critical infrastructure and data center technology company. We ensure customers' vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will b

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjcwNjIwLjEwNTA4QHZlcnRpdmNvbXAuYXBsaXRyYWsuY29t
 
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