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OhioMeansJobs Cleveland–Cuyahoga County
1910 Carnegie Avenue, Cleveland, OH

Inside Sales Representative I
Location: Brooklyn Heights, Ohio (Greater Cleveland Area)
Work Environment: Onsite
Schedule: 9:30 AM – 6:00 PM
Application Window: Open until filled

Position Overview

The Inside Sales Representative I (ISR I) supports business growth through inbound and outbound sales activities. This role focuses on reconnecting with inactive customers, engaging prospective customers, retaining existing accounts, and delivering a positive customer experience while meeting or exceeding assigned sales goals. The position also provides administrative and digital sales support.

This is an onsite position based at a business location in Brooklyn Heights, Ohio.

Key Responsibilities

Customer Engagement & Sales

• Conduct outbound calls to inactive, lost, and prospective customers
• Handle inbound and outbound call volume related to sales campaigns and retention efforts
• Qualify customer needs, assess service eligibility, and present value‑based sales messaging
• Apply approved promotions, pricing, and special offers as appropriate
• Complete all required steps to finalize sales and ensure successful delivery of products or services

Customer Experience

• Deliver a consistently positive and professional customer experience
• Build rapport and maintain long‑term customer relationships
• Actively listen and respond with appropriate solutions

Documentation & Systems

• Maintain accurate and detailed customer records in CRM and enterprise systems
• Document completed sales, agreements, and customer communications
• Generate orders and complete required account documentation when applicable

Administrative & Team Support

• Comply with organizational policies and procedures
• Complete assigned administrative tasks as needed
• Collaborate with team members and leadership to meet performance expectations

Key Characteristics

• Strong phone presence and interpersonal skills
• Ability to work independently while contributing to a team environment
• Self‑motivated and results‑driven
• Dependable attendance in an onsite work setting

Knowledge, Skills, and Abilities

• Sales techniques including prospecting, discovery, objection handling, and closing
• Proficiency with CRM systems and standard business tools (Microsoft Office or similar)
• Strong verbal and written communication skills in English
• Ability to multitask, prioritize, and manage time effectively
• Strong organizational skills and attention to detail

Minimum Qualifications

• High school diploma or equivalent
• At least 1 year of customer service experience
• Experience using business or office software (CRM systems, Microsoft Office, or similar tools)

Compensation & Benefits

• Hourly pay $21.00 per hour
• Benefits include medical, dental, vision, retirement plans, and paid time off

Equal Opportunity & Workplace Policies

This employer is an Equal Opportunity Employer and does not discriminate based on any legally protected status.

Employment may be contingent upon successful completion of pre‑employment screening requirements in accordance with company policy and applicable law.