An official State of Ohio site. Here’s how you know
Live Chat
Contact
ODJFS Logo in OMJ Seeker Header

in
Temporary Customer Service Administrator (Loan Support) Job in Westlake, Ohio US

Temporary Customer Service Administrator (Loan Support)

Beacon Hill Staffing Group, LLC - Westlake, OH

Posted: 3/3/2026 - Expires: 4/2/2026

Job ID: 293245625

Report this job
Apply Now
Print 

Job Description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Temporary Customer Service Administrator (Loan Support)

Location: Westlake, OH
Schedule: 100% On-Site | Flexible between 8:00am-5:00pm (Core hours within that range)
Duration: 6 Months (Possibly Longer)
Pay Rate: $18-$19 per hour

Position Overview

We are seeking a Temporary Customer Service Administrator (Loan Support) to join a busy and growing financial services team. This is a 6-month temporary assignment with strong potential for extension based on business needs.

This role supports the Customer Service department by managing high volumes of client communication related to loan servicing. The ideal candidate is organized, detail-oriented, and comfortable working in a fast-paced environment handling emails and voicemails.

This is a fully on-site position located in Westlake, Ohio.

Key Responsibilities

* Provide administrative support to the Customer Service department
* Respond to high volumes of client emails (including Self-Service Portal requests)
* Manage and return voicemails in a timely manner
* Assist customers with:

* Making payments
* Understanding due dates
* Password reset issues
* General loan servicing inquiries

* Utilize scripts to answer frequently asked customer questions
* Accurately document interactions in internal systems
* Stay organized and maintain responsiveness in a high-volume environment
Required Skills & Qualifications

* 1+ year of customer service or administrative experience
* Strong written and verbal communication skills
* Ability to multitask and shift between email and phone support
* Comfortable handling sensitive financial information
* Professional and pleasant demeanor
* Strong attention to detail
* Ability to work independently and stay on top of workload
Preferred Qualifications

* Collections experience (a plus)
* Experience in financial services or loan servicing
* Familiarity with customer service ticketing systems
* Experience working in high-volume environments
Systems Used

* MS Outlook
* Loan servicing platforms (transitioning to LoanPro in July)
* AS400 (legacy system - training provided)
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service o

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjMwMjE0LjEwNTA4QGJlYWNvbmhpbGxjb21wLmFwbGl0cmFrLmNvbQ

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
N/A
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4