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IT Automation Platform Engineer Job in Cleveland, Ohio US

IT Automation Platform Engineer

CLEVELAND CLIFFS INC - Cleveland, OH

Posted: 3/3/2026 - Expires: 6/1/2026

Job ID: 293246610

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Job Description

Cleveland-Cliffs is currently looking for an IT Automation Platform Engineer to facilitate deployment of a single AI-powered automation platform to fundamentally reduce IT service desk ticket volume across our steel mills and corporate operations. This role will be responsible for the platform from initial deployment through enterprise-wide adoption.

Summary ofResponsibilities:

Own day-to-day operations of the AI automation platform and its enterprise integrations

Design, build, test, and deploy automation workflows including API connections, scripting, decision logic, and error handling

Manage platform configuration changes, workflow deployments, and version updates

Build automated password reset workflows across Active Directory, Okta, Dayforce, and legacy systems

Design identity verification workflows ensuring users are authenticated before automated actions execute

Implement automated onboarding, offboarding, and role-change workflows across Workday, AD, Okta, and ServiceNow

Monitor AI classification accuracy, self-service resolution rate, and escalation volume

Analyze misclassified incidents to improve AI accuracy andidentifytraining data gaps

Mine incident data toidentifynext-highest-value automation targets and build the case for new use cases

Curate andmaintainIT knowledge base content structured for AI consumption

Develop end-user self-service guidance and adoption materials

Coordinate voice channel integration with existing telephony infrastructure

Maintain API integration health between the AI platform and ServiceNow

Partner with IAM, HR systems, and managed service provider teams on automation requirements

Manage the vendor relationship including TAM engagement, support tickets, and roadmap alignment

MinimumQualifications:

3+ years in IT operations, infrastructure engineering, or IT platform administration

Active Directory administration -hands-on account, group, and OU management

PowerShell scripting -writing andmaintainingscripts for provisioning, system queries, and automation tasks; Python is a plus

REST API integration -consuming APIs, testing with Postman or equivalent, interpreting JSON/XML payloads

Identity lifecycle management -onboarding, offboarding, and role-change processes across HR, directory, and ITSM systems

Analytical skills - using operational data toidentifypatterns and drive improvements

Ability to translate business processes into technical workflow logic

PreferredQualifications:

Okta or comparable identity provider experience (Azure AD/Entra, Ping, CyberArk) including SSO/SAML and MFA

ServiceNow administration or integration experience

Experience with workflow orchestration or automation platforms

Prior exposure to conversational AI, chatbot, or virtual agent platforms

ITIL Foundation or equivalent ITSM framework knowledge

IT experience in a 24/7 manufacturing or industrial environment

The salary range for this role is $80,000 to $105,000. An employee's pay within the salary range will be based onnumerousfactors including, but not limited to, relevanteducation, qualifications, experience, skills, geographic location and business or organizational needs.

Cleveland-Cliffs Inc. is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The Company is vertically integrated from mined raw materials, direct reduced iron, and ferrous scrap to primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package including competitive pay with variable compensation opportunity, health insurance, retirement plan, educationassistance, paid time off, and more.

Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail tocareers@clevelandcliffs.comor call 1-(312) 899-3097 and let us know the nature of your request and your contact information. Do not email your application materials to this email address. Application materials sent to this email address will not be considered.

Cleveland-Cliffs Inc. is an equal opportunity employer - M/F/Veteran/Disability. We are a drug-free workplace and conduct pre-employment screening as a condition of employment.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
86443307
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 5