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Sr. Professional Services Consultant - Unified Communications Job in West Chester, Ohio US

Sr. Professional Services Consultant - Unified Communications

Logicalis, Inc. - West Chester, OH

Posted: 3/3/2026 - Expires: 4/2/2026

Job ID: 293247669

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Job Description

Summary

The Senior Professional Services Consultant - Cloud Collaboration & Contact Center delivers high-value professional services focused on Cisco Webex Calling, Cisco Webex Contact Center, and Microsoft Teams Voice solutions. This role serves as a technical lead and trusted advisor, guiding customers through cloud and hybrid voice, contact center, and collaboration transformations. The consultant is responsible for solution design, implementation, migration, optimization, and knowledge transfer while ensuring solutions align with customer business requirements, industry best practices, and Logicalis delivery standards.

Essential Duties and Responsibilities

Cloud Voice & Collaboration Delivery

* Designs, implements, migrates, and optimizes enterprise voice solutions using Cisco Webex Calling (Multi-Tenant, Dedicated Instance, and Local Gateway) and Microsoft Teams Voice.

* Leads customer migrations from CUCM, legacy PBXs, or hybrid environments to modern cloud calling platforms.

* Architects and integrates PSTN connectivity using Cisco Local Gateway, Microsoft Direct Routing, and Operator Connect models.

* Designs hybrid and coexistence architectures between Cisco and Microsoft collaboration platforms where required.

Contact Center Solutions

* Design and implement Cisco Webex Contact Center solutions, including call routing strategies, agent workflows, reporting, and integrations.

* Support customer transitions from UCCX and UCCE to Webex Contact Center, including phased migrations and coexistence strategies.

* Work directly with business and technical stakeholders to define contact center requirements and align technology to customer experience goals.

Consulting & Delivery Leadership

* Leads end-to-end professional services engagements including requirements gathering, solution design, implementation planning, validation, documentation, and knowledge transfer.

* Acts as technical lead on complex projects, providing guidance to project teams and ensuring successful delivery outcomes.

* Performs UC and Contact Center assessments, health checks, and optimization reviews for cloud and hybrid environments.

* Develops and maintains Logicalis standards for scoping, documentation, and implementation best practices.

Client Engagement & Practice Development

* Builds trusted advisor relationships by demonstrating strong listening skills, technical credibility, and consistent delivery excellence.

* Provides consultative guidance to help customers make informed decisions around cloud adoption, migration strategies, and operational impacts.

* Collaborates with PMO and Resource Management to plan and deliver engagements effectively.

* Mentors and supports team members in collaborative delivery environments.

* Contributes to service development, process improvement, and practice refinement initiatives.

* Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

* Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

* Supports and conducts self in a manner consistent with customer service expectations.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

Education/Experience/Technical Requirements/Certifications

Equivalent combination accepted.

Education

Bachelor's deg

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjUxNjE5LjEwNTA4QHVzbG9naWNhbGlzY29tcC5hcGxpdHJhay5jb20

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
No
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
N/A
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 5
Graphic Literacy: 6

Workplace Documentation: 6