Customer Service Representative

The Fun Bus is searching for a Customer Service Specialist to be the front of house liaison between our customers, vendors and drivers.  Customer Service Specialist needs to be a phenomenal communicator who can multitask and problem solve as well as offer creative support to the marketing team. Excellent phone skills are a must and a background in retail sales is preferred. Part-time  20-30 hours/ week.

Customer Service Responsibilities:

*Management of incoming calls on a 5-line system.  Directing calls to the correct department or managing caller needs directly.

*Capture, record, process and organize reservations and payments methods from telephone, in-person and on-line sales  with attention to detail. Provide travel confirmation documents and receipts.

*Identify and follow up with customer payments

*Properly greet visitors, vendors, potential customers and applicants.

*Ability to answer customer questions about travel packages, transportation services and payment status.

*Manage, organize and stock the gift shop supplies and sales.

*Assist the marketing team with mailing list management,  including data entry.

*Record customer complaints and de-escalate pending investigation.

*Collaborate with the marketing team on community marketing events.

*Greet departing passengers and manage departure details.

*Maintaining gift shop cash register and balancing to sales.

*Keyholder position responsible for opening each day and ensuring facility security.