Job Title: Customer Service Specialist  

Reports to: Customer Service Manager            

Schedule: M-F, normal business hours with some flexibility

Company Overview:

D&D Ingredients LLC is a premier contract manufacturer and ingredient supplier serving the animal feed and pet food industries. We are seeking a highly organized and customer-focused professional to join our team as a Customer Service Specialist. This role plays an important part in ensuring order accuracy, responsive communication, and seamless coordination across departments to support customer satisfaction and operational excellence.

Position Summary:

• The Customer Service Specialist serves as the primary point of contact for assigned customer accounts and manages the full order lifecycle — from entry through fulfillment and invoicing.
• This role requires strong attention to detail, clear communication, and the ability to collaborate effectively across Production, Purchasing, Quality, Logistics, and Shipping in a fast-paced Agriculture MFG environment.
• Success in this position is defined by accuracy, responsiveness, professionalism, and the ability to anticipate and resolve issues in a way that supports both our customers and our internal teams.

Key Responsibilities:

• Serve as the primary contact for customer accounts.
• Ensure accurate and timely order entry aligned with customer requirements.
• Monitor order patterns and proactively clarify discrepancies.
• Prepare and coordinate orders with Production, Purchasing, Quality Assurance, Shipping & Receiving, and Logistics to support on-time fulfillment.
• Communicate potential delivery or production risks promptly and professionally.
• Manage invoicing, returns, lot tracking, and required documentation.
• Address customer inquiries and concerns efficiently and thoughtfully.
• Maintain compliance with company policies and standard operating procedures.
• Support inventory accuracy and internal coordination efforts.

What Success Looks Like:

• High order accuracy and reliable fulfillment.
• Prompt professional communication with internal and external stakeholders.
• Strong collaboration that supports smooth production flow.
• Proactive problem-solving that minimizes disruptions.
• A professional presence that builds trust with customers and colleagues.

Required Skills & Qualifications:

• Associate or bachelor’s degree in business or related field preferred; equivalent experience considered.
• Minimum two (2) years of customer service experience in a business-to-business environment.
• A customer-first mindset empathic listener with strong written communication self-directed skills.
• Proficiency in Microsoft Excel (formulas, pivot tables, data analysis).
• Excellent organizational skills and attention to detail.
• Ability to multitask and adapt to shifting production schedules and customer needs.
• Strong math, writing and verbal communication skills.
• Experience in agriculture, animal feed, or manufacturing industries is a plus.

Measures of Performance

• Build and maintain lasting relationships with customers and prospects.
• Develop effective working relationships across departments through communication, collaboration, and teamwork.
• Provide prompt and effective service responses to both internal and external customers.
• Demonstrate and uphold D&D’s Core Values in daily performance.

What We Offer:

• Competitive pay and benefits.
• Medical, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• 401(k) program with employer match.
• Opportunity for advancement in a growing organization.
• A collaborative, team-driven work environment.
• The ability to directly impact customer satisfaction and operational performance.

To Apply: Send resumes to zach.ellsworth@jfs.ohio.gov with “D&D Customer Service Specialist” in the subject line apply in person Monday-Friday (8:00 a.m. – 4:00 p.m.) at D&D Ingredients, LLC, 5191 Kill Road, Delphos, OH, 45833.