S-672-2

Job Title: Solution Administrator I - OMJST

Worksite Location: 4366 Mount Pleasant St. NW, North Canton, OH 44720

Number of Openings: 1

How to Apply:

APPLY DIRECT to The Kenan Advantage Group using the following information:

Apply online: https://www.paycomonline.net/v4/ats/web.php/portal/AFEB8BD5EF3F391301F2DF3DBDF58CD0/jobs/583940

Please mention OhioMeansJobs Stark or Tuscarawas when applying to this employer.

Job Description: The Kenan Advantage Group in North Canton, OH, is hiring a full-time Solution Administrator I.

This position is a fully on-site role based in our North Canton, OH, office. Our campus offers a welcoming and convenient work environment, including an on-site cafeteria with hot meals, a coffee cafe and an on-site gym for employees. Please note that sponsorship and relocation are not available for this position.

The Solution Administrator's role is to ensure that the performance obligations of computing systems within catalog are met. This includes gathering and analyzing data in support of systems management, maintenance and performance. The Solution Administrator I is also responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve malfunctions and make the appropriate recommendations in order to maximize the benefit of IT systems investments.

Responsibilities:

• Support Project Managers, Solution Analysts and users to define systems goals and identify and resolve systems issues.
• Identify and establish scope and parameters of systems and solutions in order to define outcome criteria and measure-taking actions.
• Develop and document research, data retrieval and data analysis methodologies for use by other personnel.
• Develop strategies for improving the effectiveness and efficiency of existing systems or for further leveraging these systems.
• Perform Gap Analysis of as is vs. to be and determine differences and recommendations.
• Assist Database Administrators and System Administrators in the deployment and performance analysis of new systems and enhancements to existing systems.
• Conduct research of software/hardware products to justify recommendations and to support purchasing efforts.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Analyze day-to-day functions and processes of software (SaaS) and database resources to ensure they are performing within predetermined guidelines, limits and specifications.
• Identify and help resolve system issues within catalog in order to maintain services, enhance capabilities and prevent system outages.
• Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in systems within catalog across the organization.
• Creation of materials and training of new technologies and enhancements to end user.
• Administration of systems within catalog.
• Ability to run small initiatives with minimal assistance.
• Forward/reverse logistics of hardware solutions within catalog.
• Support vendor relationships.
• Service the organization as a whole.
• After-hours support (team rotation).

Qualifications:

Formal Education and Certification:

• 4-year college or university degree required or at least 4 years’ experience in industry or similar field in lieu of degree.
• Degree in the field of computer science, management information systems, supply chain, business management preferred.

Knowledge and Experience (at least 2 years with each of the following - can be concurrently)

• Experience in the operation and analysis of software systems and standards, as well as data retrieval methodologies.
• Extensive experience with core software applications.
• Working technical knowledge of SQL (preferred).
• Excellent analytical, problem-solving and mathematical skills.
• Excellent written and oral communication skills.
• Excellent listening and interpersonal skills.
• Excellent understanding of the organization’s goals and objectives.
• Prior transportation experience (preferred).

Personal Attributes:

• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas to technical and non-technical audiences.
• Logical and efficient.
• Highly self-motivated and directed.
• Keen attention to detail.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.

Details: Full time. First Shift (8:00 a.m. to 5:00 p.m.). 40 hours/week. Monday through Friday. $60,000/year.

Qualifications: Bachelor’s degree (computer science, management information systems, supply chain, business management preferred). Must have at least 2 years of experience. Must be able to lift up to 20 lbs.

Available Benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Paid Holidays, 401(k) w/ Match, Life and AD&D as well as Ancillary - all Voluntary LTD/STD, Critical Illness, Hospital Indemnity, Accident, Pet Insurance.

Pre-Employment Testing: Criminal Background Check, Drug Testing.

OMJ Staff Contact: RC2