Job Description
Manufacturing Applications Staff Specialists are Information Technology (IT) professionals who support the manufacturing applications and users at General Dynamics Land Systems.
Manufacturing Applications Staff Specialists work closely with various IT functional groups to resolve application issues within the organization.
Position is anonsite position(not remote).
Responsibilities:
Operational Management
Provide support of incoming requests through the service desk, via telephone, web portal, email, chat and all operational contact types to ensure courteous, timely, and effective resolution of end-user issues.
Build rapport and gather problem details from customers.
Prioritize incidents and service requests according to defined processes.
Record, track, and document the incident within the Service Desk application.
Use remote tools and diagnostic utilities to aid in troubleshooting.
Work with end user to test fixes to ensure an incident has been adequately resolved.
Contribute to technician knowledge base as needed.
Provide suggestions for continual improvement
Formal Education & Certification
High School Diploma is required
Associates degree related to information technology required, Bachelor's Degree in Information Technology is preferred.
Knowledge & Experience
Knowledge of windows based Operating systems
3-5 year's experience working in IT
Proficient in Microsoft Office
Excellent problem solving abilities
Basic Network architecture knowledge
Good written and oral communication skills
Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills
Strong documentation skills
Knowledge of the below systems preferred but not required
Kubernetes
Docker
Manufacturing Execution Systems
CAD Software
CAM Software
Personal Attributes
Strong interpersonal, written, and oral communication skills.
Able to conduct research into application issues
Ability to present ideas in user-friendly language.
Highly self-motivated and directed, with keen attention to detail.
Proven analytical and problem-solving abilities.
Able to effectively prioritize tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
Must be 18 years of age or older
Work Conditions
9/80 work week and on-call availability
10% business travel
Sitting for extended periods of time.
Rotational On Call assignment
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
General Dynamics Land Systems is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race and/or ethnic background, national origin and/or ancestry, color, religion, gender, gender identity or expression, transgender status, sexual orientation, marital/parental status, age, military service, veteran status, disability, pregnancy/childbirth or related conditions, genetic information, or membership in any class protected by applicable law from discrimination in employment.
