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Senior Managing Director, Retail Advisory Services Job in Grove City, Ohio US

Senior Managing Director, Retail Advisory Services

JONES LANG LASALLE AMERICAS INC - Grove City, OH

Posted: 3/10/2026 - Expires: 6/8/2026

Job ID: 293267613

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Job Description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Position Overview

We areseekinga visionary and experiencedSeniorManaging Director, Retail AdvisoryServicesto lead and expand JLL's specialized retail design and advisory services across the Americas region within our Projects & Development Services business. Thisseniorrole combines strategic leadership of a high-growth business with deep retailexpertiseto oversee a portfolio of retail accounts, program managers, and specialized retail advisory teams. The successful candidate will drive business development initiatives across retail sectors while ensuring exceptional delivery of services to retail clients throughout North and South America. This position requires exceptional leadership qualities, proven retail industryexpertise, and a passion for retail client success in an evolving omnichannel marketplace.

Key Responsibilities

Strategic Business Development & Retail Leadership

Develop and execute comprehensive strategic plans to achieve portfolio growth targets, revenue generation, and profitability goals for retail advisory services across the Americas

Lead strategic discovery sessions with retail prospects to uncover complex brand and customer experience needs, developing comprehensive solutions for multi-site retail operations

Foster a proactive retail-focused sales culture and promote cross-selling opportunities across retail accounts, PDS services, and retail industry verticals

Identifykey Americas retail market trends, client needs, and emerging opportunities to position JLL as the premier retail advisory partner

Lead high-stakes contract negotiations for Americas retail accounts, including national rollouts, flagship store developments, and brand transformation initiatives

Develop and implement retail client retention programs to ensure long-term partnerships with major retail brands and maximize lifetime value

Financial Performance & Portfolio Management

Monitor financial performance metrics across the retail portfolio, driving accountability andidentifyingareas for improvement

Develop retail ROI models, store performance metrics, and complex retail pricing strategies

Prepare and present quarterly business reviews and performance reports to senior leadership, providing insights and strategic recommendations

Establish andmonitorkey performance indicators aligned with Americas retail business goals and retail market metrics

Team Leadership & People Development

Build, lead, and develop high-performing teams of program managers, project managers, and retail specialists, setting clear expectations and providing guidance for success

Mentor and develop retail business development professionals across the Americas through retail-specific coaching, skills building, and performance management

Promote a collaborative and inclusive work environment that fosters teamwork, retail innovation, and excellence

Conduct performance evaluations andidentifytraining and development needs to enhance retail-specific team capabilities

Proactively recruit retail talent and upskill existing talent to ensure technical and leadership capabilities for retail client retention and service delivery

Client Relationship Management &Retail AdvisoryExcellence

Develop andmaintainstrong relationships with key retail clients at C-Suite andseniorlevels, serving as their trusted retail advisor

Foster client relationships with major retail brands across the Americas as a "retail client champion"

Collaborate with program managers to understand retail clientobjectives, evaluate performance, andidentifyopportunities for continuous improvement

Providestrategic guidance in addressing retail client concerns and resolving complex retail-specific issues

Activelyparticipatein strategic retail client events, industry conferences, and retail trade shows

Retail Market Expertise & Innovation

Serve as a thought leader and subject matter expert in Americas retail design trends, consumer behavior, and omnichannel retail strategies

Identifyand cultivate strategic partnerships with retail developers, shopping center operators, and retail technology providers

Collaborate with Americas Retail Marketing to develop campaigns, thought leadership, and sales enablement materials

Develop scalable retail service models that enable efficient growth across multiple Americas markets whilemaintainingbrand consistency

Requirements

Experience & Education

Bachelor's degree in Architecture, Interior Design, Construction, Engineering, Business, Retail Management, or related field; Advanced degree preferred

Minimum 15-20 years of proven business development leadership experience in Americas retail design sector with deep retail marketexpertise

Demonstrated success leading business development teams within retail architecture, retail design, and/or commercial real estate firms

Proventrack recordmanaging major retail brand accounts and multi-site retail rollouts across North and South America

Retail Technical Expertise

Deep understanding of Americas retail design processes, retail construction methodologies, and brand implementation across multiple regional markets

Strong knowledge of retail architectural design standards, retail technology integration, visual merchandising, and retail branding fundamentals

Progressive understanding of Americas retail trends, omnichannel retail strategies, and consumer behavior patterns

Understanding of regional retail market differences, shopping center dynamics, and cultural retail preferences across the Americas

Leadership & Business Skills

Exceptional leadership and people management skills withdemonstratedability to mentor, motivate, and develop high-performing retail teams

Strong retail financial acumen and ability to drive financial performance within a retail portfolio

Excellent communication and presentation skills with ability to engage and influence retailseniors and stakeholders at all levels

Proven ability to translate retail brand vision into sales excellence across diverse retail markets

Strong problem-solving and strategic thinking capabilities for complex retail client challenges

Additional Requirements

Results-oriented mindset with commitment to achieving ambitious retail sales targets and delivering exceptional retail client service

Extensive experience working with complex Americas retail businesses and retail real estate across multiple regions

Data-driven decision-making capabilities with strong analytical skills in retail performance and consumer insights

Ability to travel across the Americas region

Experience leading retail transformation initiatives and retail change management programs

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site -Columbus, OH

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.

JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
86515900
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 5
Graphic Literacy: 6

Workplace Documentation: 6