Job Description
Job Description Overview
BlueWater Federal is seeking a Network Specialist- Customer Outreach to support DISA operations in the Columbus, OH area. As a Network Specialist you will be responsible for initial customer interactions and follow through of service orders.
Responsibilities
Initial customer interactions and follow through of service orders.
Enter the service request details into DISA Storefront (DSF) to initiate a telecommunications service request.
Perform customer interaction with exceptional service before/after DISA Storefront (DSF) entry.
Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear.
Qualifications
Associate's degree is preferred
2+ years of IT experience, preferably within telecom provisioning
Must have an active Secret clearance or the ability to obtain one. US Citizenship required.
May require mandatory schedule change based on operational requirements, resulting in a swing shift/second shift schedule (Example: 3:00 p.m. - 11:00 p.m.)
BlueWater Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.
BlueWater Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
