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Certified Trainer - Food & Beverage (FOH) Job in Sandusky, Ohio US
Monster
 
 
 
 

Job Summary

Company
Great Lakes Services, LLC
Location
Sandusky, OH
Industries
Government and Military
Job Type
Full Time
Employee
Years of Experience
Less than 1 Year
Job Reference Code
86520504

Certified Trainer - Food & Beverage (FOH)

About the Job

U.S. 250, 4600 Milan Rd, Sandusky OH 44870, United States

Are you ready to train the Pack?

Certified Trainers will be the first to guide new Pack Members through a structured program that takes a blended approach to learning by utilizing Great Wolf U (e-learning), classroom training, and on-the-job training.

To become a Certified Trainer (CT), you will go through a half-day of interactive training focused on adult learning principles, how to adjust your training style to meet the learner's needs, how to facilitate classroom training and much more.

As a Certified Trainer, you will guide the trainee through daily training agendas in Great Wolf U, mentor them during on-the-job training shifts, and sign-off on their daily progress. You will also learn how to communicate with your fellow trainers and leaders to ensure that every new Pack Member is well trained and ready to deliver ImPACKful Service to our guests.

Certified Trainer Perks

* $1 an hour increase while training (CT job code) - Pack Members currently compensated at minimum wage will receive their vacation rate + $1 CT increase + tips

* End-of-shift "wrap up" meal with trainee- Time to sit down and recap the day, answer questions, etc. Leadership will provide guidance on timing, location, and duration.

* Quarterly CT meetings with Director and Managers - opportunity to strengthen communication, bond as a team, evaluate trainees/identify gaps in their training, discuss ways to improve in the future, etc.

*Bi-yearly CT team building events in the lodge - Group activities to build trust, develop more effective communication skills, and strengthen bond as a training team

* Opportunity for Pack Members who want to advance their career at Great Wolf and be considered for Supervisor Essentials Program

* Certified Trainers will have the opportunity to apply to be a member of the new lodge opening training team

General Certified Trainer Qualifications:

Has been a Pack Member for at least three months, in good standing, No corrective action in the past 90 days, and must have a minimum rating of strong contributor
Passion for training and a desire to train new Pack Members
Strong communication skills - conveys ideas and objectives effectively and is able to listen, understand, and respond to what others are telling you
Positive attitude and friendly, welcoming demeanor
Exemplifies and embodies Our Purpose & Values
Actively demonstrates ImPACKful Service during every shift and leads by example
Able to properly and responsibly handle inventory and equipment
Knowledge of the position you would train and everything a new Pack Member would be required to learn
Knowledge of the building including storerooms, emergency procedures, and radio codes
Eye for detail and committed to doing things the Great Wolf way
Able to keep composure with angry guests and demonstrate excellent guest recovery skills
Proactive and demonstrates strategic thinking (comes with a solution to problems)
Patient, flexible, and adaptable
Credible - adheres to policies and procedures and has earned the respect of leaders and fell
Note: CTs can be removed from their CT position at any time due to corrective action

Front of House Qualifications:

Excellent menu/product knowledge - knows ingredients & allergens
Leads by example when it comes to ImPACKful Service and proper execution of Steps of Service
Asks the right questions and seek out ways to anticipate guest needs
Consistently demonstrates use of sales lines & strategies
Expert at using the POS system and ringing in items

Front of House Trainers Positions:

Quick Service/Outlet Trainers - Prefer candidates to be cross-trained in at least two outlets
Restaurant Trainers
Coffee Shop Trainers
Banquet Trainers

Pay Rate: $ /hr

An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
 
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