JOB SUMMARY
All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Associate, this means: (1) Being friendly and professional, and responding quickly to customer and associate needs, (2) Ensuring merchandise is stocked and presented appropriately for customers, and (3) Engaging in safe work practices and encouraging others to do the same.
KEY RESPONSIBILITIES
Key Responsibilities
Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
Listens to and responds knowledgeably and promptly to customer and associate questions by taking them to areas of the store and walklng them through projects when necessary
Demonstrates sincere appreciation to customers
Communicates Information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
Writes customer contracts and Invoices for equipment rental and tool repairs (Tool Rental Department) Cross-functionally trains in other areas of the store to help deliver the best customer service
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
Maintains a safe and secure work environment, which may include conducting dally safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler, tool rentals)
QUALIFICATIONS
Education
Education Level Education Details Education Hardcode Text Required/
Preferred
Work Experience
Experience Details Required/
Preferred
Less than 1 Year Experience using a computer, including inputting, accessing, modifying, or outputting information Required Less than 1 Year Experience using common retail technology, such as smart phones and tablets Required
Less than 1 Year Retail experience, performing tasks such as: identifying and selling products based on customer
needs; explaining warranties, product features, and benefits; assisting customers in locating products; building Required customer relationships; identifying and resolving customer Issues; zone recovery; and housekeeping
Licenses and Certifications
Licenses/Certifications Licenses/Certification Details Required/
Ability to obtain sales related licensure or registration as may Required be required by law
Core Behaviors
Demonstrates values-based competencies in line with the core values that are the foundation of all activities performed by employees in order to achieve the Mission of the Company:
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At Lowe's, we put customers first by delivering SMART customer service. I build strong relationships with all customers, deliver solutions that meet their needs and think of new ways to add more value.
I hold myself and others accountable for delivering results, even through tough circumstances and ongoing change.
I take action quickly and push things forward with a sense of urgency and enthusiasm.
I step up to address difficult issues, make tough decisions and bring things up that need to be resolved without fear or hesitation.
I continuously learn and grow - personally and professionally - to meet my individual and organizational goals. I ensure those around me do the same.
Additional Non-Technical Competencies
Communicate Effectively - Developing and delivering communications that convey a clear understanding of the unique needs of different audiences.
PHYSICAL DEMANDS/WORKING CONDITIONS
Travel Requirements
Brief Description Frequency
Domestic Day Trip Domestic Overnight Domestic Multiple Nights International
Work Schedule
Brief Description Required?
Mornings Afternoons Evenings Overnights Weekends Overtime
On-Call Support
Physical Demands
Required?
Ability to hear, listen and to communicate verbally with others. Yes
Ability to sit and stand for long periods of time. Yes
Ability to use basic computer tools (e.g., keyboard, mouse, and monitor). Yes
Physical ability associated with traveling in personal or company vehicle to store and other No locations throughout geographic area of responsibility.
Move throughout all areas of a store or distribution facility with or without a reasonable Yes accommodation.
Wear all necessary personal protective equipment to perform job functions. Yes Stand, sit, and/or walk continuously with or without reasonable accommodation and perform
job functions for a full shift with meal break.
Bend, stoop, kneel, reach, twist, lift, push, pull, climb (ladders, stairs), balance, and/or crouch Yes on a daily basis to accomplish work activities.
Operate heavy power equipment (e.g., forklift). No
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and No hand-eye coordination.
Work with corrosive materials. No
Work at heights of 20+ feet. No
Environmental Factor
Required?
May be subject to both inside and outside environmental conditions. Yes
Possible exposure to hot, cold, wet, humid or windy weather conditions. Yes
Exposure to varying temperatures, extreme heat or cold, and/or wet, damp, or drafty Yes conditions.
Exposure to constant or intermittent sounds of a pitch level sufficient to cause marked Yes distraction.
Exposure to shaking objects and equipment. Yes
Exposure to large, stacked product and fast-moving powered equipment. No
Exposure to varying light levels while transitioning in and out of the building at various times of No the work day.
Lifting Requirement
Brief Description Lifting Requirement
Individuals in this job must be able to handle and move items Must be able to lift 25 pounds without weighing up to the following weight with or without reasonable assistance; may need to lift over 25 pounds accommodation. with or without assistance. (Stores)
