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Customer Service Support Associate I Job in Columbus, Ohio US

Customer Service Support Associate I

Cass Information Systems, Inc. - Columbus, OH

Posted: 3/12/2026 - Expires: 6/10/2026

Job ID: 293273074

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Job Description

Description
Responsible for timely and accurate resolution of internal rejects and suspends.

PRINCIPAL RESPONSIBILITIES AND DUTIES:


Research and analyze payment history and recognize when to contact vendors or customers to resolve exceptions.
Make payment decisions on exceptions in a timely manner according to client procedures and Cass standards. May negotiate acceptable payment arrangements with vendors.
Clearly communicate verbally and in writing, and works in a professional manner with all internal and external sources to maintain required levels of production, quality, and high levels of client service and satisfaction.
Acquire, investigate, and process operations related inquiries and communicates the results to the initiator, ensuring all necessary internal documentation has been completed.
Recognize errors and document them in a timely and accurate manner.
Review and complete all required departmental reports and maintains accurate production time sheets.
Works overtime as requested by management.
Perform other duties as assigned by management.

SKILLS AND ABILITIES REQUIRED:


Well-developed interpersonal skills that will maximize responsiveness and facilitate development of a solid working relationship with both utility vendors and internal staff.
Strong organizational skills with the ability to prioritize effectively and handle multiple tasks simultaneously.
Proficiency in the Microsoft Office suite.
Excellent analytical, attention to detail, and problem solving skills.

MINIMUM LEVEL OF PREPARATION AND TRAINING NORMALLY REQUIRED:


High school diploma or equivalent required.
6 months telephone and billing experience in a general business environment.

APPLICATION PROCESS:

You can directly apply through Cass's website at https://www.cassinfo.com/careers . Please apply directly to this position via the "Apply" button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.

ABOUT OUR COMPANY:

Cass Information Systems, Inc. (NASDAQ: CASS) is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communication networks, facilities, and other operations. Disbursing over $94 billion annually on behalf of its clients, and with total assets of $2.4 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly-owned subsidiary, Cass Commercial Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass was recently named as one of America's best midsize companies by a leading publication and is part of the Russell 2000. More information is available at www.cassinfo.com

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
86541316
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4