Job Description
What to ExpectThe Tesla Collision Repair Program is seeking a dedicated Collision Pre Appointment Advisor, where you'll play a pivotal role in delivering exceptional customer service for one of the world's most innovative vehicle brands. In this position, you will support our Internal Collision Centers by managing the pre-appointment process across North America, ensuring seamless customer experiences through meticulous coordination of repair processes, proactive communication, and adherence to Tesla's high standards of excellence. Your expertise will directly contribute to maintaining trust and satisfaction as you guide customers through every step of their repair journey.
What You'll Do
Vehicle arrival preparation: Manage the customer experience by obtaining required documentation, explaining the repair process, and ensuring clear communication to build trust and alignment
Analyze Tesla repair protocols and apply expertise to generate comprehensive parts-only estimates
Evaluate collision damage via customer-provided photos to determine required parts for accurate repairs on Tesla Model S, X, Y, 3, and Cybertruck vehicles
What You'll Bring
Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
1-3+ years of automotive collision damage estimating experience
Excellent verbal, and written communication skills; excellent customer service skills
Microsoft Office experience preferred
Excellent written and verbal communication skills as well as the ability to follow instructions
Compensation and BenefitsBenefits
As a part-time Tesla employee, you will be eligible for:
401(k) with employer match
Employee Assistance Program
Sick and Vacation time
Tesla Babies program
Back-up childcare and parenting support resources
Pet Insurance
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
