Job Description
What to ExpectThe Tesla Collision Repair Program is seeking a dedicated Collision Pre Appointment Advisor, where you'll play a pivotal role in delivering exceptional customer service for one of the world's most innovative vehicle brands. In this position, you will support our Internal Collision Centers by managing the pre-appointment process across North America, ensuring seamless customer experiences through meticulous coordination of repair processes, proactive communication, and adherence to Tesla's high standards of excellence. Your expertise will directly contribute to maintaining trust and satisfaction as you guide customers through every step of their repair journey.
What You'll Do
Vehicle arrival preparation: Manage the customer experience by obtaining required documentation, explaining the repair process, and ensuring clear communication to build trust and alignment
Analyze Tesla repair protocols and apply expertise to generate comprehensive parts-only estimates
Evaluate collision damage via customer-provided photos to determine required parts for accurate repairs on Tesla Model S, X, Y, 3, and Cybertruck vehicles
What You'll Bring
Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
1-3+ years of automotive collision damage estimating experience
Excellent verbal, and written communication skills; excellent customer service skills
Microsoft Office experience preferred
Excellent written and verbal communication skills as well as the ability to follow instructions
Compensation and BenefitsBenefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
