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System Software Support Engineer Job in Mason, Ohio US

System Software Support Engineer

Makino Inc. - Mason, OH

Posted: 3/18/2026 - Expires: 4/17/2026

Job ID: 293288144

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Job Description

Makino is a world leader in metal-cutting and machining technology. As a leader in advanced manufacturing machine tool solutions, Makino helps customers achieve the highest level of quality with the fastest time to market. Companies across the automotive, aerospace, medical, die-mold, and other high-precision industries rely on Makino when they need to produce the parts that matter most.

At Makino, we combine advanced engineering with innovative software and automation to help manufacturers push the limits of productivity and precision.
Position Overview
The System Software Support Engineer plays a critical role in supporting Makino's advanced automation solutions. In this position, you will be responsible for the configuration, installation, maintenance, and support of Makino's PC-based MMC cell controller software and integrated automation systems.

This role is ideal for someone who enjoys working with complex automated manufacturing environments, troubleshooting software and hardware systems, and collaborating with customers and internal teams to deliver high-performance automation solutions.

Key Responsibilities

* Configure, install, and support Makino-developed cell controller software and Windows-based computing hardware at customer sites.

* Provide technical support to diagnose and resolve automation system and cell controller issues, both onsite and remotely.

* Analyze complex automated production systems and identify opportunities for improvements and optimization.

* Perform testing and debugging of new and updated software releases prior to and after field deployment.

* Support sales engineers, regional managers, and distributors by assisting with customer questions and system demonstrations.

* Develop and maintain system configuration and installation documentation following Makino MAP procedures.

* Deliver software training to customers and internal teams both in-house and at customer facilities.

* Provide pre-installation customer support, including leading meetings to review system capabilities and align system configuration with customer requirements.

Qualifications
To be successful in this role, candidates should possess strong technical troubleshooting skills, the ability to work independently, and excellent communication abilities.

Required Skills & Experience


* Experience working with Makino products or similar CNC machining systems

* Familiarity with Fanuc CNC controls

* Strong understanding of Microsoft Windows operating systems

* Knowledge of TCP/IP networking and RS232 communication protocols

* Strong software and hardware troubleshooting skills

* Ability to manage projects and tasks with limited supervision

* Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint)

* Ability to collaborate across multiple departments including sales, engineering, and service

Technical Skills Preferred


* Experience with SQL

* Programming knowledge in Visual Basic, HTML, C, or .NET

Education & Experience

* Associate's degree in an engineering discipline or equivalent technical experience required

* Bachelor's degree in engineering preferred

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjQ2ODA2LjEwNTA4QG1ha2lub2NvbXAuYXBsaXRyYWsuY29t

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
N/A
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 5

Workplace Documentation: 5