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Workforce Manager Job in Warren 44481, Ohio US

Workforce Manager

SURGE - Warren, OH 44481

Posted: 3/26/2026 - Expires: 4/25/2026

Job ID: 293307406

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Job Description

SUMMARY

TheWorkforce Manager is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position: 1) delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs, 2) develops and retains business by providing outstanding customer service, and 3) performs a variety of administrative tasks that support the overall mission of quality service and performance. Additionally, the Workforce Manager may supervise one or more Workforce Staffing Specialists.


PRIMARY FUNCTIONS
  • Obtain detailed assignment informatoin from the customer and utilize it to provide effective customer service and ensure orders are filled with quality placement
  • Implement and manage company quality standards, including the Performance Selection System (PSS) program, for all services rendered
  • Customize or enhance recruiting, training, recognition and retention programs to ensure optimum customer service
  • Implement custom orientation program for temporaries which incorporates customer’s policies
  • Supervise customer development activities to create and maintain a strong business relationship with the client
  • Make Skillsourcing sales calls to acquire new business within customer
  • Present e-solutions, HR Services, Payrolling, Assessments, Training and other service offerings to the client to further secure business opportunities
  • Conduct regular meetings with the client to ensure strong communication
  • Monitor and address personnel issues and
  • concerns quickly and effectively
  • Implement company collection policies and procedures and act as liaison with the Credit and Collections Department to resolve issues
  • Reconcile invoices to ensure accuracy in preparation for final approval and payment processing
  • Perform duties of the Workforce Supervisor or Workforce Staffing Specialist as necessary
  • Produce requested management reports
  • Follow company policies and procedures for all staffing and customer activity
  • All other duties that may arise to ensure the successful operation of the company
SECONDARY FUNCTIONS
  • Process and assist with unemployment claim as directed by the Unemployment Department staff Process and assist with Workers’ Compensation claims as directed by the Workers’ Compensation Department staff Develop and coordinate the use of other staffing vendors as part of a subcontractor management program as necessary Reconcile invoices from all vendors and prepare for final approval and payment as necessary
QUALIFICATIONS
  • High School diploma required; bachelor’s degree or equivalent business experience preferred
  • Successful prior experience as a Branch Supervisor or Manager preferred
  • Minimum 1-2 years’ experience in a supervisory role or 3-5 years previous experience in a customer service industry required.
  • Ability to access areas where needed people, information or equipment are located
  • Ability to understand and accurately apply basic math skills
  • Proficiency with Microsoft Word, Excel, PowerPoint, Outlook and Internet
  • Ability to make competent use of work-related equipment and materials
  • Ability to remember information (e.g., policies, procedures) or locate resources to find information as needed
  • Ability to travel to various locations (e.g., customer sites, other company offices) as needed
  • Ability to communicate effectively and tactfully with others
  • Ability to work with other team members as well as independently

Contact Information

Email:
Apply by Email
Mailing Address:
SURGE
Trisha W.
112 S Main St
Findlay, OH 45840

Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
No
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
N/A
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 5
Graphic Literacy: 5

Workplace Documentation: 5