A steel manufacturing company located in Streetsboro, OH, is looking for a Customer Service/Inside Sales Representative to join our team! This would be a direct hire position, and benefits include 401k with match, Paid Time Off, Medical, Dental, Vision, Disability insurance, and Life insurance options.
Job Duties:
- Focus on all aspects of customer satisfaction and care which requires exceptional communication skills, professionalism, and an open team approach in dealing with stressful, demanding internal and external customer situations.
- Set reasonable customer satisfaction goals and measurable metrics. Coordinate efforts between sales, production, quality, shipping, and accounting teams.
- Handle quotation and order processing including the generation of order acknowledgements.
- Interact with customers daily, responding to questions and guiding them to the appropriate service, department and individual.
- Provide information to customers including but not limited to production, delivery, quotation and order status
- Maintains customer records, update customer account information including pricing and customer requirements/specifications.
- Problem Solving.
o Contribute to determining the cause of the problem
o Contribute to selecting and explaining the best solution to solve the problem
o Coordinate expediting correction or adjustment
o Coordinate customers follow up to ensure resolution
- Contribute to creating and maintaining a positive company culture that focuses on problem solving by team effort by accomplishing related results as needed and directed.
Skills Required
- Customer Service - Documentation Skills
- Product Knowledge - Listening
- Quality Focus - Phone Skills
- Problem Solving - Resolving Conflict
- Market Knowledge - Multi-tasking
- Analyzing Information - Computer Proficient
- other skills as required
The successful Customer Service/Inside Sales Representative will work with internal and external customers to communicate policies and product updates.
