Pay: $17.00 - $19.00 per hour

Job description:

Job Title: Medical Case Manager

Location: Lorain Injury Center

About Us: Lorain Injury Center is a rehab-based chiropractic clinic that specializes in auto accidents, worker's compensation injuries, and a wide variety of other injuries. The clinic offers conservative chiropractic treatment, physical therapy, massage therapy, acupuncture, and boasts a large network of referring providers.

Job Type: Full-time

Pay: $17-19 per hour

About the Role

We are seeking a detail-oriented and organized Office Administrator to support our workers' compensation cases by coordinating medical and administrative aspects of auto accident and injured worker claims. This is a non-clinical role focused on administrative tasks, patient scheduling, third party correspondence, communication, and process facilitation.

If you have experience in medical administration, workers' comp claims support, or related fields and enjoy multitasking in a supportive healthcare/legal environment, this could be the perfect fit!

Responsibilities

• Schedule and manage patient appointments efficiently using electronic scheduling systems
• Answer, screen, and direct incoming phone calls in a professional and courteous manner
• Send and receive fax transmissions, including medical records, referrals, and prescriptions
• Coordinate patient care by communicating with providers, specialists, labs, pharmacies, and insurance companies
• Verify patient insurance information and assist with pre-authorizations when needed
• Greet patients and handle check-in/check-out procedures
• Maintain accurate and up-to-date patient records and office files
• Manage incoming and outgoing mail and correspondence
• Assist with billing questions and basic administrative tasks
• Ensure the office environment remains clean, organized, and welcoming

Qualifications:

• High school diploma or equivalent required; Associate’s degree or medical office training preferred
• 1–2 years of experience in a medical office, dental office, or similar healthcare setting (preferred)
• Strong knowledge of medical terminology and HIPAA regulations
• Proficient in using phone systems, fax machines, and electronic health record (EHR) software
• Excellent verbal and written communication skills
• Exceptional organizational skills and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Friendly, compassionate demeanor with a strong customer service orientation
• Proficiency in Microsoft Office (Word, Outlook, Excel) is a plus
• Knowledge of workers' compensation terminology, processes, and Ohio-specific regulations is highly desirable.
• Ability to handle sensitive/confidential information with professionalism and discretion.
• Reliable transportation

Preferred (but not required)

• Certification in medical terminology, workers' comp claims, or related areas.
• Familiarity with Ohio BWC rules and common platforms
• Bilingual- Spanish

What We Offer

• Full-time role- $17-$19 per hour
• Health Insurance and Retirement Benefits
• Paid time off (after 1 year)
• Supportive team environment focused on efficient case resolution and worker recovery.
• Opportunity to make a real impact in helping injured individuals navigate the workers' comp system.

If you're proactive, empathetic, and thrive in a coordinating role, apply today! We encourage applications from candidates with diverse backgrounds.

Work Schedule:

• Full-time position (32-38 hours per week)
• Typical clinic hours are 9:00 AM to 6:00 PM Monday-Thursday and 9:00 AM to 12:00 PM on Friday's

How to Apply: Interested candidates should submit their resume and a cover letter detailing their qualifications and experience. Please apply directly on Indeed or send your application to loraininjurycenter@gmail.com

Job Type: Full-time

Benefits:

• Paid time off
• Health Insurance