ESSENTIAL FUNCTIONS OF THE POSITION:
75% Interviews public assistance applicants to determine their initial eligibility for one or more agency programs or services (e.g., OWF, Medicaid, Food Assistance, Child care)*: computes budgets & obtains all verifications necessary to complete each case; approves or denies all applications within required time frames; maintains case records through EDMS*/OBWP system*; explains programs & clients’ rights & responsibilities; answers questions & inquiries by telephone, correspondence or in-person/face-to-face; promotes employment services by referring or assigning applicants to agency workforce development unit & other community resource/service providers; maintains a positive communication network with community agencies & service providers; assists clients in applying for SSI. Assists workforce unit clients; screens and interviews clients for assessment & appraisal; maintains case records; assigns work schedules; enters schedules through EDMS*/OBWP system*. Maintains communication with ongoing public assistance clients to determine their continued eligibility (redetermination) for public assistance; ensures accurate case records by making changes when necessary for initial & ongoing cases; notifies clients of actions taken on their cases; maintains efficient methods for preparation, maintenance & timely submission of all required paperwork & reports; informs supervisor of program & process problems; works IEVS information. Screens clients for non-emergency transportation (NET) services; assists with managed care. Conducts self in a professional manner at all times. Respects agency & client confidentiality principles. Exhibits regular & predictable attendance.
15% Processes & completes required paperwork for public assistance overpayments, under issuances & state hearings; makes investigation referrals on cases of suspected fraud. Determines eligibility or makes referrals for self-sufficiency assistance programs (e.g., Prevention, Retention & Contingency services, PRC); refers clients to Emergency Services Assistance (ESA) program; documents client needs; discusses service alternatives; assists in locating goods & services; makes contact with service providers & initiates referrals.
10% Attends hearings, trainings, meetings, workshops & conferences regarding public assistance issues/cases and/or employment issues. Performs miscellaneous tasks associated with the duties of the Eligibility/Referral unit (e.g., files, operates photocopier & facsimile equipment). Performs all other job-related duties as assigned.
Knowledge of (11b) human relations, (13b) agency policies & procedures (personnel*), (16) interviewing, (21) social sciences (social welfare*); Skill in (25a) typing, (25b) word processing (Microsoft), (29) equipment operations (computer, EDMS/OBWP*, fax, copier, calculator); Ability to (30c) carry out detailed but basic written or oral instructions, (30f) deal with problems involving several variables in familiar context, (31c) comprehend & record figures accurately, (31d) add, subtract, multiply & divide whole numbers, (32k) complete routine forms, (32l) maintain accurate records, (32o) originate routine business letters reflecting standard procedures, (32q) understand manuals & verbal instructions, technical in nature, (32r) prepare meaningful, concise & accurate reports, (34c) cooperate with co-workers on group projects. Knowledge of (10) safety practices, (11b)
*Developed after employment
*Valid Ohio Driver License
