Job Description
The Enrollment Representative, Universal, is a key member of our remote call/contact center team, focused on providing outstanding customer service to individuals navigating the application and enrollment processes for our public and private schools.
This role involves supporting customers across multiple communication channels: primarily phone support. Enrolling families will rely on you to answer their questions, address their concerns, and assist them with one or more of our school products or services, including tuition costs, payment options, and available payment plans.
In this role, you will routinely review account details, and guide families through the enrollment process with clarity, sensitivity, and professionalism. You will need to be comfortable navigating multiple computer systems while supporting family concerns, interpreting family accounts, and providing progressive updates throughout the enrollment process.
Strong customer service skills are essential, including the ability to communicate effectively via phone, demonstrate empathy, build relationships, and handle financial conversations with discretion and care.
Hourly Rate: $15.75, non-negotiable
Residency requirements: US residents of the 50 states, D.C.
This is a temporary/contractor role, and you will be an employee of Workspend. (See Compensation & Benefits)
K12, a Stride Company, believes in Education for ANY ONE. We provide families with an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace
SUMMARY: The Enrollment Representative, Universal, is a key member of our remote call/contact center team, focused on providing outstanding customer service to individuals navigating the application and enrollment processes for our public and private schools. This role involves supporting customers across multiple communication channels: primarily phone support. Enrolling families will rely on you to answer their questions, address their concerns, and assist them with one or more of our school products or services, including tuition costs, payment options, and available payment plans. In this role, you will routinely review account details, and guide families through the enrollment process with clarity, sensitivity, and professionalism. You will need to be comfortable navigating multiple computer systems while supporting family concerns, interpreting family accounts, and providing progressive updates throughout the enrollment process. Strong customer service skills are essential, including the ability to communicate effectively via phone, demonstrate empathy, build relationships, and handle financial conversations with discretion and care.
Key Responsibilities:
* Enrollment Assistance Management: Handle high volumes of inbound and outbound customer interactions. Promptly resolve common issues to ensure family satisfaction and a positive enrollment experience.
* Customer-Focused Communicators: Provide clear guidance on policies, procedures, and documentation requirements to ensure a seamless enrollment process. Act as a primary contact for families, staff, and internal departments, delivering supportive and effective communication.
* Customer Service Excellence: Quality performance is evaluated through routine call monitoring, audits, and coaching, with a focus on continuous improvement, compliance, and delivering an exceptional family experience. Enrollment Representatives are expected to consistently meet or exceed established quality assurance benchmarks, which may include (but not limited to):
* Compliance with call handling and verification procedures
* Adherence to enrollment and tuition disclosure guide
Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjIwNjA5LjEwNTA4QHN0cmlkZWluY2NvbXAuYXBsaXRyYWsuY29t
