Job#: 3028365

Job Description:

Product Execution Manager

Location: Columbus, Ohio

Employment Type: Contract to Perm

Target Pay Rate: $60-65/hour W2

Role Overview

We are seeking a Product Execution Manager to lead the end-to-end execution of key business and technology initiatives. This role is responsible for partnering with business customers, gathering and documenting requirements, advising on best practices, evaluating solution options, and ensuring successful delivery from inception through final implementation. The ideal candidate has experience with Genesys Cloud CX, exposure to banking industry products, and demonstrated success in Agile environments.

Key Responsibilities

• Meet directly with business customers to understand objectives, operational needs, and customer-experience goals.
• Document requirements, process flows, user stories, acceptance criteria, and feature definitions.
• Advise stakeholders on best practices, standards, feasibility, risks, and cost considerations.
• Translate business needs into actionable technical requirements.
• Own assigned initiatives from ideation through completion, ensuring alignment with priorities and timelines.
• Serve as the primary point of contact for project progress, issues, risks, and decisions.
• Provide expertise for Genesys Cloud CX, including call flows, bot flows/IVA, routing strategies, and workforce engagement.
• Participate in Agile ceremonies and manage features, epics, and user stories using tools like Azure DevOps (ADO).
• Serve as a key advisor to business partners regarding technology, processes, and product capabilities.
• Mentor Business Analysts and guide consistent documentation and delivery practices.

Required Qualifications

• 5+ years of experience in product execution, business analysis, or related roles.
• Experience gathering and managing business and technical requirements.
• Hands-on experience with Genesys Cloud CX including call flows and bot flows.
• Knowledge of Agile methodology, including writing and managing features.
• Experience with ADO or similar Agile management platforms.
• Developed communication, facilitation, organization, and stakeholder management skills.

Preferred Qualifications

• Experience in the banking industry, especially Treasury or Commercial products.
• Knowledge of contact center operations, KPIs, and optimization strategies.
• Familiarity with customer journey mapping and CX improvement methodologies.

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

VEVRAA Federal Contractor.

We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.