Position Title: Eligibility Referral Specialist 2 (Public Assistance)
Full Time Bargaining Unit Position
Location: Pickaway County Job & Family Services, 1005 South Pickaway Street, Circleville,
Ohio 43113
Base Pay- $25.09
*will start at 95% of base rate upon hire, 100% of base rate after completion of 180 day probation period
Benefits include: Holiday pay, Sick leave (prorated); Personal days; Bereavement leave; Direct Deposit & OPERS
Job Description Essential Functions of the Position
Greets and assists walk-ins with questions regarding public assistance eligibility; schedules and interviews applicants to determine their eligibility for public assistance, including Food Stamps, OWF (Ohio Works First), PRC (Prevention, Retention, and Contingency) and Medicaid, excluding Nursing Home, Waiver, and Group Home medical assistance; maintains an on-going caseload consisting of Food Stamps, OWF (Ohio Works First) and Medicaid, excluding Nursing Home, Waiver, and Group Home medical assistance; completes re-determination of eligibility for all public assistance programs; approves or denies re-determinations; answers incoming phone calls and places outgoing phone calls as a means of obtaining and providing information regarding clients’ eligibility for benefits; performs data entry as needed to build case files.
Performs daily tasks regarding the maintenance of clients’ eligibility for benefits (e.g., processes new income changes for clients and clients’ address changes; prepares correspondence to clients regarding benefits, information needed, etc.; processes daily alerts that might affect a client’s eligibility for benefits, i.e., re-determine clients’ eligibility, reviews mail to determine if new information changes eligibility; conducts agency error overpayments.
Attends division meetings and required trainings as assigned; prepares preliminary paperwork for, and testifies at, State Hearings related to appeals to the Ohio Department of Job and Family Services on eligibility determination and re-determination decisions.
Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions.
Demonstrates regular, punctual and predictable attendance.
Performs other related duties as assigned.
Minimum Acceptable Characteristics:
Knowledge of program assistance counseling; interviewing; adult services; data processing techniques and procedures; agency software; government structure and process; Food Stamp and Medicaid laws and/or regulations; agency goals and objectives;*agency policies and procedures;* federal, state, and local laws; community resources and services; records management; case management; disability assistance policies, programs, rules, and regulations; social services policies, programs, rules, and regulations.
Skill in data entry; word processing; computer operation; adding machine or calculator operation; use of modern office equipment; motor vehicle operation.
Ability to deal with problems involving few variables within familiar context; define problems, collect data, establish facts, and draw valid conclusions; understand, interpret, and apply laws, rules, or regulations to specific situations; read, copy, and record figures accurately; add, subtract, multiply, and divide whole numbers; complete routine forms; prepare accurate documentation; use proper research methods to gather data; respond to routine inquiries from public and/or officials; communicate effectively; understand a variety of written and/or verbal communications; gather, collate, and classify information; work alone on most tasks; handle sensitive inquiries from and contacts with officials and general public; develop and maintain effective working relationships; move quickly and effectively from one task to another.
Minimum Qualifications
-One year of experience as an Eligibility/Referral Specialist 1
-Or two years experience as Unit Support Worker 2
-Or completion of undergraduate major core coursework in behavioral science, social science or education, one course or six months experience in interviewing techniques, and one course or six months experience in typing, keyboarding, or word processing.
-Or completion of two years of technical education in behavioral science or social science, one course or six months experience in interviewing techniques and one course or six months experience in typing, keyboarding, or word processing.
-Or two courses or one year of experience in behavioral science, social science, or customer service techniques, one course or six months experience in business mathematics, one course or six months experience in business English, one course or six months experience in interviewing techniques, and one course or six months experience in typing, keyboarding or word processing.
Or education, training and/or experience in an amount equal to the Minimum Qualifications stated above.
Unusual Working Conditions/Hazards
Has contact with potentially violent or emotionally distraught persons; exposure to persons with contagious diseases.
If interested, please submit resume and Ohio Civil Service Application to: Pickaway County Job & Family Services, 1005 South Pickaway Street, P. O. Box 610, Circleville, Ohio 43113, Attn: Human Resources. NO PHONE CALLS PLEASE.
Posting Deadline is: Friday, April 17, 2026 at 4:00 p.m.
EEOE/M/F/D/V
