HYBRID ROLE BASED OUT OF OUR FAIRFIELD OFFICE

Job Purpose:

Our Parts and Services Specialist plays a critical role in supporting the Packaging Equipment Services segment of Veritiv by managing parts orders and technician work orders in a fast-paced, high-urgency environment. This role supports time-sensitive customer needs and is essential to keeping our customers' manufacturing operations running without interruption.

Job Responsibilities:

* Field assigned phone and email responses for regional customers from 8am - 5pm local time zone.

* Process PO's and SO's sent through integration in Veritiv database to vendors, including order confirmations to customers, sales and technicians.

* Maintain order lookup data within ASTEA and other systems as needed

* Train on quoting in ASTEA to learn products, vendors, customers, and processes.

* Support order management data tracking systems as directed (ETA's, tracking info, POD's, etc.)

* Collaborate with other teams within the organization; including credit, AP, and other customer service teams to ensure timely responses on APD's and invoicing

* Process customer billings in a timely fashion upon completion of parts orders or service work performed.

* Meet regional performance metrics to ensure 24hr response time on PO's and other inquiries

* Use vendor provided information and order management reports to ensure proactive customer service on all orders, especially next day air.

Additional Responsibilities & Qualifications:

* Advanced customer service skills.

* Knowledge of packaging service industry is strongly preferred.

* Ability to maintain a sense of professionalism when working with internal and external customers and in relationships with team members.

* Excellent computer skills, knowledge of Astea is beneficial.

Work Experience:

* 5-10 years of related job experience.

* Ability to work quickly and efficiently.

* Excellent verbal, written, people, and diplomacy skills are required.

* Strong customer service skills (friendly, courteous and helpful).

* Strong planning and organization skills are required.

Education:

* Bachelor's Degree Preferred

What We Offer

* Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.

* Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.

* Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.

* Healthcare benefits, 401k, paid time off and tuition reimbursement.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn .

Veritiv is an Equal Opportunity/Affirmative Action employer.

EEO Policy US | EEO Policy Mexico

This description does not attempt to define the job's essential functions as defined by applicable disabilities law.

Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjIyMjk3LjEwNTA4QHZlcml0aXZjb3JwY29tcC5hcGxpdHJhay5jb20