Job description:
Medical 3rd party Debt Collection Specialist and Bi-Lingual (Spanish) a plus. We are looking for Medical Collectors.
We are only going to review and respond if you have some medical background in collections and/or customer service.
Employment Type: Full-Time
Why Work Here?
“Great pay, benefits, and bonus opportunities. Flexible schedules are available with work from home hybrid opportunities after completion of probationary period and qualifying production standards.
Responsibilities and Duties:
- Communicate with consumer and business accounts by telephone and approved communication methods for resolution of delinquent accounts.
- Provide thorough, efficient, and accurate account updates on computer files for each call made or received.
- Counsel delinquent account holders in finding funds to meet their payment obligations.
- Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
- Continuing education and training of federal and state laws, client contract changes; The Telephone Consumer Protection Act, Fair Debt Collections Practices Act, and Cyber Security.
- Create and manage a pipeline of PPA accounts and conduct follow up on them.
- Knowledge, understanding, and compliance with company and client policies and procedures.
- Maintain knowledge of departmental and company policies and procedures
- Provide feedback to management concerning areas of improvement.
- Make recommendations to implement improved processes.
- Perform other duties as assigned by management.
- Skip Tracing accounts using approved systems and methods.
Qualifications
- High School Diploma, General Education Development (GED) certificate or equivalent relevant work experience
- Minimum 1 year of collection experience or customer service in the medical field.
- Basic Microsoft Office computer skills
- Ability to maintain the highest level of confidentiality.
- Excellent interpersonal, written, and oral communication skills
- Ability to prioritize and organize work
- Attorney General collection experience is a plus.
Benefits
- Paid Training
- Competitive hourly compensation
- Monthly Commission (performance based)
- Paid holidays
- Generous vacation time
- Life, medical, dental, vision, profit sharing after three years
- Ability to advance with our company, as we desire to promote within
- 401K, Dental, Life, Medical, Vision
Schedule:
- 8-hour shift with scheduling flexibility (primarily first shift)
Ability to commute/relocate:
- Columbus, OH 43229: Reliably commute or planning to relocate before starting work (Required)
