Client Service – Manager, Intelligence Solutions

The Directions Group | Strategic Insights Firm

Location: Cincinnati, OH (Hybrid) or Remote (US)

The Directions Group is redefining how insights power client decisions, shifting from one‑off research projects to a connected intelligence engine that actively shapes strategy. Within this model, our client service "pods" blend relationship leadership, synthesis, analytics, and flawless execution into a single, integrated team.

Every client-facing pod at The Directions Group is built around four distinct yet tightly connected roles, all operating with shared ownership for client success and intelligence quality.

• Intelligence Lead (IL): Acts as the synthesis and storytelling engine, integrating findings across methods and projects to create an integrated intelligence story that makes the "so what / now what" unmistakably clear.
• Client Relationship Lead (CRL): Owns the client business relationship from first conversation through final delivery, ensuring every engagement is designed around what the client truly needs - not just what was initially requested.
• Analytics Lead (AL): Serves as the chief data explorer, defining data needs, leading analytic planning and execution, and creating visualizations and findings that fuel the broader narrative.
• Logistics Lead (LL): Functions as the operational backbone, orchestrating timelines, partners, and workflows so work happens at the right time, in the right way, with the right quality.

Pods operate with flexibility, so while each person leads from their lane, team members may periodically flex into adjacent responsibilities to maintain a seamless client experience.

As an Intelligence Lead, you will act as an architect for your client teams, owning synthesis and storytelling across engagements. You will turn complex, multi-source inputs into clear, compelling narratives that move clients from information to confident action.

You'll thrive in this role if you have:

• 5+ years of experience leading synthesis and storytelling on complex, multi-method research or strategy engagements.
• Demonstrated ability to integrate insights from primary research, secondary intel, and client context into a single, coherent intelligence story.
• Outstanding written and verbal communication skills, with a knack for framing insights in the language of the client's business.
• Comfort using AI-enabled tools for synthesis, pattern recognition, and drafting, paired with strong editorial judgment.
• A collaborative, organized, and future-focused mindset – energized by ambiguity, new ways of working, and elevating the work of the full pod.

Directions is an Equal Opportunity Employer (EEO), including disability/vets

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://directionsresearch.applicantpool.com/jobs/1294809-21130.html