Job Description
Job Summary
The Technical Solutions Manager - Digital Services partners with Global and Regional Offering Managers to lead Engineering teams through the end-to-end execution and delivery of the service product lifecycle.
Responsibilities:
* Translate high-level service offerings into detailed technical requirements and functional specifications in partnership with Product and Engineering teams.
* Assess the technical feasibility of proposed service features within current architectural constraints and identify required enhancements or trade-offs.
* Partner directly with Engineering teams to clarify requirements, resolve ambiguities, and remove technical blockers during development and release cycles.
* Collaborate with Product Owners to influence and prioritize the engineering backlog, ensuring appropriate balance between technical debt, infrastructure needs, scalability, and new feature development.
* Ensure all service offerings align with regional data privacy regulations and global security standards in coordination with Legal, Compliance, and IT Security teams.
* Monitor and analyze service performance metrics (e.g., latency, uptime, error rates, system utilization) and recommend improvements to ensure operational efficiency and reliability.
* Serve as the technical subject matter expert for assigned digital service products and broader data center industry applications.
* Drive cross-functional technical alignment by collaborating with engineering leads across business units to ensure interoperability, integration consistency, and architectural coherence.
* Work closely with System Architects to optimize the software stack for scalability, performance, and cost efficiency while supporting long-term platform sustainability.
* Partner with Offering Management and Sales teams to define success metrics, KPIs, and dashboard requirements to measure service adoption, performance, and business impact.
* Provide technical input into global portfolio strategy and go-to-market planning to ensure feasibility, scalability, and operational readiness.
* Develop and deliver technical enablement materials, including "train-the-trainer" content, to support sales, marketing, and regional teams.
* Prepare and deliver technical presentations, product demonstrations, documentation, and sales enablement tools to support customer engagement.
* Support complex customer opportunities and sales escalations by providing technical expertise, architectural guidance, and solution validation.
Requirements:
* Bachelor's Degree in Engineering or related technical degree;
* At least 5 years in technical product/services or directly related experience.
* Deep marketing experience with strong VoC knowledge
* Strong knowledge of relevant customer segments
* Technical expertise to translate customer needs/pain points to solutions.
* Strong written/oral communication, especially in communicating customer needs.
* Strong relationship management skills
* Very strong research and analytical skills.
* Effectively communicates technical information and complex ideas.
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
* Customer Focus
* Operational Excellence
* High-Performance Culture
* Innovation
* Financial Strength
OUR BEHAVIORS
* Own It
* Act With Urgency
Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjM5NTk0LjEwNTA4QHZlcnRpdmNvbXAuYXBsaXRyYWsuY29t
