Job Information

The Inside Sales role is responsible for developing customer relationships by identifying customer needs, informing customers about the company's products or services, providing solutions and recommending new and better products. Handles customer requests and issues via telephone, fax or email. Coordinate with the outside sales team and other departments to ensure that customers receive the best service possible. Respond to customer orders and quotation requests received via outside salespersons, telephone, e-mail, written, and faxed correspondence.

Key Responsibilities

• Provides pricing and delivery information
• Responsible for entire order processing which includes assigning, reviewing, approving, and distributing customer order documents to all appropriate departments
• Responds to internal and external inquiries in a timely manner ensuring all requests have been handled and completed daily
• Performs follow-up to ensure timely shipment of materials and customer satisfaction
• Maintains strong working relationships with Customers and Vendors
• Purchase Material as needed for Customer orders and stock material
• Resolves customer service issues
• Tracks open sales orders
• Various duties assigned by the supervisor

Qualifications:

• Industry product knowledge
• HS Diploma or GED required. 0-2 years of experience in area of responsibility
• Good written and verbal/oral communication skills
• Knowledge of MS Office software and Adobe
• Self-driven with a positive attitude and demeanor
• Customer service experience
• Excellent communication, time management and organizational skills
• Professional telephone etiquette
• Ability to work independently

Physical Demands 

• Frequently required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to read technical information and/or use a keyboard
• Occasionally required to lift/push/carry items up to 25 pounds
• Occasionally work near moving mechanical parts
• Occasionally exposure to outside weather conditions
• Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)

Work Environment

This role operates in a professional office environment with flexibility for hybrid work. Standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required.

The Perks of Working Here

FloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:

•  Medical, Dental & Vision Insurance with multiple plan options
•  Company-paid Life and Disability Insurance
•  401(k) with company match
•  Health Savings & Flexible Spending Accounts
•  Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)
•  Employee Assistance Program (includes 3 free counseling sessions)
•  Identity Theft Protection at discounted rates

FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. Committed to fostering a culture where every individual is valued and empowered to contribute to shared success.