The Board of Mahoning County Commissioners is seeking to hire a Job and Family Services Case Manager.
About the Role:
The Case Manager will manage a caseload of public assistance clients by conducting interviews, determining eligibility for multiple benefit programs (including TANF, SNAP, PRC, and OWF), and ensuring compliance with state and federal regulations. Verify client information, process applications and renewals, monitor data systems for accuracy and fraud prevention, and resolve discrepancies. Provide ongoing case management, issue benefits, handle overpayments, and represent the agency in state hearings while supporting clients toward self-sufficiency.
Responsibilities:
Conduct telephone or in-person interviews with clients to determine or re-determine eligibility for all benefit types available, including but not limited to: Prevention, Retention, Contingency (PRC); Temporary Assistance to Needy Families (TANF); Supplemental Nutrition Assistance Program (SNAP), and Ohio Works First (OWF)
Send out checklists to request substantiating information.
Maintain a case load to establish initial and ongoing agency programs and benefits; determine appropriate resolutions; close cases as required.
Collect client and household information as required and request verifications from clients, when necessary, review and update.
Complete new and renewal medical applications.
Determine eligibility for emergency assistance and self-sufficiency assistance programs.
Review Public Assistance Reporting Information System (PARIS) alerts, verifying non-duplication of benefits in other states.
Review alerts and matches for, including but not limited to: State Wage Information Collection Agency (SWICA), Income Eligibility Verification System (IEVS), National New Hires, and the Integrated Perinatal Health Information System (IPHIS).
Review findings of quality assurance and correct errors, issue supplements.
Make referrals to the Legal Department for overpayments.
Calculate income and budgetary amounts to determine eligibility for benefits.
Research and monitor all available communication vehicles such as daily log sheets, various State-run and other job-related systems, e-mails, BMV searches and telephone messages, and case status sheets to obtain client information
Verify income and other financial data; follow-up incomplete documentation; update all reported changes.
Attend State hearings as a representative of the agency; review case information prior to a hearing in an attempt to resolve; take necessary actions on the case as decided by the hearing officer; advise client of outcome.
Qualifications:
Associate’s degree in human services, behavioral or social science, social work, or related field and a minimum three (3) years of experience in social work, eligibility determination or human services, or an equivalent combination of education, training, and experience.
Must have a valid Driver’s License
Must be able to pass a Driving Record Check, Drug Test, and Background Check
Must have reliable transportation, and use of own car
Additional Details:
Days: Monday – Friday
Hourly Wage: $18.64
Benefits: Health Insurance, Dental Insurance, Vision Insurance, Education Assistance, 401K / Retirement Plan, Paid Holidays, Sick Leave, and Vacation
This is a bargaining unit position
To Apply:
An Employment Application must be submitted by 4:30pm, Friday, April 24, 2026.
Interested individuals may obtain an application on-line at: www.mahoningcountyoh.gov
Applications along with a cover letter, resume, and references may be submitted by e-mail to jobpostings@mahoningcountyoh.gov or submitted in-person to:
Board of Mahoning County Commissioners
Attn: Human Resources Department
21 West Boardman St, Suite 300
Youngstown, OH 44503
The BMCC is an EEO/ADA compliance employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
