Pay: $17.00 per hour

Job description:

Job Title: Front Desk Receptionist

Location: Lorain Injury Center

About Us: Lorain Injury Center is a rehab-based chiropractic clinic that specializes in auto accidents, worker's compensation injuries, and a wide variety of other injuries. The clinic offers conservative chiropractic treatment, physical therapy, massage therapy, acupuncture, and boasts a large network of referring providers.

Job Type: Full-time

Pay: $17 per hour

About the Role

We are seeking a detail-oriented and organized Front Desk Receptionist to support our busy clinic with scheduling appointments, answering phones, and working with patients to coordinate their care. This is a non-clinical role focused on administrative tasks, patient scheduling, third party correspondence, communication, and process facilitation.

If you have experience in medical scheduling, EHR, or related fields and enjoy multitasking in a supportive healthcare/legal environment, this could be the perfect fit!

Responsibilities

• Schedule and manage patient appointments efficiently using electronic scheduling systems
• Answer, screen, and direct incoming phone calls in a professional and courteous manner
• Send and receive fax transmissions, including medical records, referrals, and prescriptions
• Coordinate patient care by communicating with providers, specialists, labs, pharmacies, and insurance companies
• Verify patient insurance information and assist with pre-authorizations when needed
• Greet patients and handle check-in/check-out procedures
• Maintain accurate and up-to-date patient records and office files
• Manage incoming and outgoing mail and correspondence
• Assist with billing questions and basic administrative tasks
• Ensure the office environment remains clean, organized, and welcoming

Qualifications:

• High school diploma or equivalent required; Associate’s degree or medical office training preferred
• 1–2 years of experience in a medical office, dental office, or similar healthcare setting (preferred)
• Strong knowledge of medical terminology and HIPAA regulations
• Proficient in using phone systems, fax machines, and electronic health record (EHR) software
• Excellent verbal and written communication skills
• Exceptional organizational skills and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Friendly, compassionate demeanor with a strong customer service orientation
• Proficiency in Microsoft Office (Word, Outlook, Excel) is a plus
• Knowledge of workers' compensation terminology, processes, and Ohio-specific regulations is highly desirable.
• Ability to handle sensitive/confidential information with professionalism and discretion.
• Reliable transportation

Preferred (but not required)

• Certification in medical terminology, workers' comp claims, or related areas.
• Familiarity with Ohio BWC rules and common platforms
• Bilingual- Spanish

What We Offer

• Full-time role- $17 per hour
• Health Insurance and Retirement Benefits
• Paid time off (after 1 year)
• Supportive team environment focused on efficient case resolution and worker recovery.
• Opportunity to make a real impact in helping injured individuals navigate the workers' comp system.

If you're proactive, empathetic, and thrive in a coordinating role, apply today! We encourage applications from candidates with diverse backgrounds.

Work Schedule:

• Full-time position (32-38 hours per week)
• Typical clinic hours are 9:00 AM to 6:00 PM Monday-Thursday and 9:00 AM to 12:00 PM on Friday's

How to Apply: Interested candidates should submit their resume and a cover letter detailing their qualifications and experience. Please apply directly on Indeed or send your application to loraininjurycenter@gmail.com

Job Type: Full-time

Benefits:

• Paid time off
• Health Insurance