Responsibilities

• With a valid CDL, may operate mobile drive buses. Following all DOT guidelines, safely transports staff, supplies and equipment and arrives at site on time.
• Understands and performs to all applicable regulatory and compliance requirements.
• Demonstrates Core Values: Do Right Always, Find a Better Way, Make Results Happen and Strengthen the Team.
• Treats donors with customer service excellence, presenting a positive image.
• Recognizes when the customer is distressed and responds appropriately with tact.
• Responds to customer inquiries, requests and complaints with a timely and complete response and escalates to leader when appropriate.
• Prepares collection site and performs set up, including technology systems (may include quality control).
• Performs donor screening (collects donor histories) and mini-physical.
• Performs phlebotomy.
• Conducts automation (Alyx and/or Trima), including recognizing and responding to automation reactions.
• Recruits and converts donors for automation.
• May prepare and pack units for transport.
• Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed.
• May provide post-reaction care at mobile drives including assessing reactions for recovery, escorting donors and serving as liaison to coordinate care with host organization (e.g. high school nurse, drive coordinator.
• Rebooks donors for future donation appointments.
• Travels to other local collection sites, as determined by business need.
• Requires evening, weekend and holiday work hours.
• Creates a safe environment for donors and staff members.
• Operates and performs routine maintenance on equipment including troubleshooting.
• Maintains product integrity and ensures proper identification of all donors.
• Completes department records and maintains organization, as needed.
• May participate in validation of new processes or new equipment.
• Reviews daily work for accuracy and recognizes unexpected results, resolving where appropriate.
• Other duties, as assigned.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

Education

• High School Diploma required
• GED required

Experience

• 1-3 years relevant people facing experience preferred
• Less than 1 year Typically requires less than 1 year of job-related experience. required

Knowledge, Skills and Abilities

• Valid drivers’ license with prior driving experience. required
• Valid CDL with air brakes endorsement (B). required
• Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials. Knowledge is usually acquired through training on the job. required
• Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. required
• Must have basic mathematical aptitude. required
• Ability to apply judgment to written or oral instructions. required
• Ability to organize work to provide productive work flow. required
• Flexibility to work independently and with a team. required
• Has strong attention to detail. required
• Must have good communication skills, including the ability to provide feedback to peers. required
• Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra. required

Tools and Technology

• Personal Computer (desktop, laptop, tablet). required
• General office equipment (computer, printer, fax, copy machine). required
• Vehicle navigation system. required
• Microsoft Suite (Word, Excel, PowerPoint, Outlook). required
• Screening equipment including: • Lancet • Sphygmomanometer (BP cuff) • Temperature probe • Hemoglobin analyzer required
• Phlebotomy collection equipment including: • Blood mixer • Trima • Alyx required