Job Summary
The Front Desk Coordinator key responsibilities include managing the client experience, handling administrative tasks, and ensuring efficient office operations.
Duties
- Greet and welcome clients, visitors, and vendors in a warm, friendly, and professional manner, creating a positive first impression.
- Address client questions, concerns, and complaints with courtesy and discretion.
- Provide information to clients about practice's services, promotions, and products.
- Manage communication with clients, including confirming appointments and responding to inquiries via phone, email, or text.
- Managing a multi-line phone system, directing calls to the appropriate team members or taking messages as needed.
- Optimize the appointment schedule to maximize provider time and client satisfaction.
- Manage check-in and check-out process, which includes verifying information and processing payments.
- Maintain accurate client records and databases by inputting and updating client information, insurance details (when applicable) all while ensuring confidentiality and security according to regulations.
- Keep the reception and waiting areas clean, organized, and presentable.
- Collaborate with staff and departments to ensure smooth operations and a seamless client experience.
- Perform general clerical tasks, such as filing, data entry, and scanning.
Skills
- Ability to provide excellent customer service
- Knowledge of HIPAA regulations to ensure client confidentiality
- Strong organizational skills with attention to detail
- A polished and professional appearance to represent the office
- Experience working in an office environment, preferably within a dental office or managed care setting
- Proficient with computers
- Practical experience with Electronic Medical Records (EMR)
- Ability to work independently as well as part of a team
- Certified Medical Assistant
