S-1513-9
Job Title: Customer Service Representative/ Front Desk– OMJST
Worksite Location: Massillon, Ohio 44646
Number of Openings: 1
APPLY DIRECT Apply in person or online:
Tower Industries, LTD., 2101 Ninth St. SW, Massillon, OH 44601
APPLY ONLINE: https://www.towersurfaces.com/employment-opportunities
Please mention OhioMeansJobs Stark or Tuscarawas when applying to this employer.
Tower Industries is looking for a professional and engaging Customer Service Representative. This is a critical role for someone who excels at building relationships, solving problems, and providing a seamless experience for our clients from the first phone call to the final order.
Key Responsibilities:
Customer Interaction: Be the first point of contact, answering phone calls, greeting visitors in our showroom, and providing expert guidance on product information and selections.
Service Excellence: Ensure fast and accurate order processing. You will coordinate closely with other departments to resolve inquiries and ensure our customers receive top-tier service.
Customer Retention: Build and maintain long-term business relationships by providing prompt, accurate, and helpful service that promotes exceptional customer experience.
General Requirements
Core Values Fit: Kind, Take Initiative, Get It Done, Make It Right, Humble, and Enthusiastic
A pleasant phone voice, excellent attitude, and a genuine desire to assist both customers and co-workers are essential.
Ability to quickly recall information, work effectively in a challenging environment, and act independently with strong diligence.
Strong verbal and written communication skills. Must have high-level math skills and the ability to read and interpret measurements with total accuracy.
A base knowledge (or the quick ability to learn) of the fabrication and installation processes for countertops and showers.
Qualifications:
Minimum of five (5) years of proven customer service experience.
General construction knowledge and/or experience is highly preferred.
Proficiency in Microsoft Office (Word, Excel, Outlook). Experience with EOS (Entrepreneurial Operating System) is a plus.
High school diploma or equivalent; ability to perform job duties satisfactorily as outlined.
PRE-EMPLOYMENT TESTING: Criminal Background Check, Drug Testing, Employment Test
BENEFITS: Health Insurance, Dental Insurance, Vision Insurance, 401(k) w/match, Paid Holidays, Paid-Time-Off
WAGE: Negotiable based on previous experience
OMJ Staff Contact: RC3
