Job#: 3032972

Job Description:

Job DescriptionNOC Analyst 1

Location: New Albany, Ohio (Partial Remote)

Employment Type: Contract

Role Overview

As a Network Support Specialist, you will be responsible for executing daily responsibilities related to incident management, device monitoring, network troubleshooting, application support, and upgrade project implementation. This IT-focused role emphasizes assisting in the monitoring and support of core software and hardware applications and requires building strong working relationships with all technical support teams.

Key Responsibilities

• Monitor and support the store WAN infrastructure for domestic and international offices.
• Function as a Jr. Incident Manager in support of high-priority incidents.
• Monitor and support store and corporate office network hardware.
• Monitor and support core applications.
• Monitor and support the wireless network, SAN, and VOIP systems.
• Conduct monitoring and incident management of data centers, labs, storage facilities, and disaster recovery facilities.

Required Qualifications

Education: A 4-year degree in an IT-related field is preferred.

Experience: Experience with Windows OS is required. Familiarity with Linux-based systems and hardware is necessary. Experience troubleshooting Cisco and Juniper network equipment is also required.

Technical Skills: The role requires the ability to communicate effectively with technical associates and executives, navigate technical issues, evaluate risk, and direct the work of others.

Preferred Qualifications

• Knowledge of mainframe operations (MVS) and/or Oracle Batch processes is a plus.
• Technical services experience in a retail environment is a plus.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click here for more details.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

VEVRAA Federal Contractor.

We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.