• Student Services SpecialistPosition Type:StaffContract Length (Full-Time Faculty Only):Not ApplicableHiring Range:$15.50hr. to $19.50 hr. (fy26)Full-Time/Part-Time:Full-TimePosition Status:RegularDepartment:Gateway-AdvisingPosting Date:05/13/2026Minimum Qualifications/Requirements:Associate degree required or an equivalent combination of education and relevant experience
• Related coursework or degree must be from a regionally accredited institution in business, communications, public relations, or a related field
• Minimum of one year of customer service or customer-facing experience, including in-person, telephone, or virtual interactions, preferably in a fast-paced or high-volume environment
• Proficiency in office software applications, email platforms, and web-based systems
• Strong verbal and written communication skills with the ability to communicate professionally and effectively
• Demonstrated ability to respond to customer inquiries by assessing needs, resolving issues, and connecting individuals with appropriate resources
• Ability to prioritize and manage multiple responsibilities while maintaining accuracy and attention to detail
• Experience interacting with and supporting individuals from diverse backgrounds and populations
• Ability to maintain confidentiality and appropriately handle sensitive information
• Successful completion of a background check is required

• Preferred Qualifications:Bachelor’s degree from a regionally accredited institution
• Experience working in higher education, K-12 education, or other service-oriented environments with complex processes, such as healthcare or banking
• Experience using CRM systems, student information systems, or appointment scheduling and queue management tools
• Experience supporting non-traditional, first-generation, or high school students
• Bilingual or multilingual communication skills preferred

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Summary of Duties:Provides comprehensive customer service in a high-volume, fast-paced environment as the initial point of contact for prospective and current students visiting the Gateway. Assists students in person, by phone, and via email with questions related to admissions, registration, testing, advising, financial aid, and other enrollment services, while referring individuals to appropriate college resources when needed. Supports Gateway Connect, the enrollment communications center, by scheduling appointments and guiding students through enrollment processes. Serves a diverse population including adult learners, high school students, visiting students, faculty, staff, parents, and community members. Provides administrative support to Gateway leadership and contributes to efficient daily operations.

Location:NewarkWork Hours:Monday through Friday, 8 am to 5 pm; occasional evenings/weekends may be required.Closing Date:05/27/2026Open Until FilledNoSpecial Instructions to Applicants:

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Do you have an Associate's Degree in communications, business, education, student services, or a related field?

• Yes
• No

1. * Do you possess a Bachelor's Degree in communications, education, marketing, public relations, or a related field?

• Yes
• No

1. * Please describe your experience providing customer service in a high-volume, fast-paced environment.
2. (Open Ended Question)
3. * Please describe your experience using computer systems for communication, data entry, tracking, and documentation. Include any systems used (e.g., CRM, student information systems, scheduling tools) and your level of comfort learning new systems.
4. (Open Ended Question)
5. * Please describe any experience working in higher education or in an environment with complex processes, policies, or procedures.
6. (Open Ended Question)

Optional & Required Documents

Required Documents

1. Resume/Curriculum Vitae
2. Cover Letter

Optional Documents

1. Other Document