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General and Operations Managers

Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.

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    Work Activities

    Work Activities

    • Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
    • Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
    • Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
    • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
    • Direct non-merchandising departments of businesses, such as advertising or purchasing.
    • Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
    • Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
    • Set prices or credit terms for goods or services, based on forecasts of customer demand.
    • Recommend locations for new facilities, or oversee the remodeling or renovating of current facilities.
    • Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
    • Manage the movement of goods into and out of production facilities to ensure efficiency, effectiveness, or sustainability of operations.
    • Direct administrative activities directly related to making products or providing services.
    • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
    • Plan or direct activities, such as sales promotions, that require coordination with other department managers.
    • Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
    • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
    • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
    • Perform personnel functions, such as selection, training, or evaluation.
    • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
    • Plan store layouts or design displays.
    • Prepare staff work schedules and assign specific duties.
    • Plan or direct activities, such as sales promotions, that require coordination with other department managers.
    • Recommend locations for new facilities, or oversee the remodeling or renovating of current facilities.
    • Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
    • Perform personnel functions, such as selection, training, or evaluation.
    • Recommend locations for new facilities, or oversee the remodeling or renovating of current facilities.
    • Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
    • Direct non-merchandising departments of businesses, such as advertising or purchasing.

    Skills

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Coordination

      Changing what is done based on other people's actions.

    • Service Orientation

      Looking for ways to help people.

    • Technology Design

      Making equipment and technology useful for customers.

    • Speaking

      Talking to others.

    • Reading Comprehension

      Reading work-related information.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Negotiation

      Bringing people together to solve differences.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Operation and Control

      Using equipment or systems.

    • Mathematics

      Using math to solve problems.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Social Perceptiveness

      Understanding people's reactions.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Time Management

      Managing your time and the time of other people.

    • Management of Material Resources

      Managing equipment and materials.

    • Writing

      Writing things for co-workers or customers.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Repairing

      Repairing machines or systems using the right tools.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Programming

      Writing computer programs.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Instructing

      Teaching people how to do something.

    • Science

      Using scientific rules and strategies to solve problems.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    WorkKeys®

    Applied Math
    5
    Workplace Documents
    5
    Graphic Literacy
    5

    Abilities

    • Sound Localization

      Noticing the direction that a sound came from.

    • Selective Attention

      Paying attention to something without being distracted.

    • Trunk Strength

      Using your lower back and stomach.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Spatial Orientation

      Knowing where things are around you.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Manual Dexterity

      Holding or moving items with your hands.

    • Deductive Reasoning

      Using rules to solve problems.

    • Originality

      Creating new and original ideas.

    • Time Sharing

      Doing two or more things at the same time.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Oral Comprehension

      Listening and understanding what people say.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Speech Recognition

      Recognizing spoken words.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Oral Expression

      Communicating by speaking.

    • Written Comprehension

      Reading and understanding what is written.

    • Far Vision

      Seeing details that are far away.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Speech Clarity

      Speaking clearly.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Written Expression

      Communicating by writing.

    • Night Vision

      Seeing at night or under low light.

    • Category Flexibility

      Grouping things in different ways.

    • Near Vision

      Seeing details up close.

    • Information Ordering

      Ordering or arranging things.

    • Problem Sensitivity

      Noticing when problems happen.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    Knowledge

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

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    Pay

    • Ohio Annual Salary 94840/yr
    • Typical Salary
    • Ohio Hourly Wage 45.6/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 70,390
    • Yearly Projected Openings 6020

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business.They do well at jobs that need:
    • Leadership
    • Dependability
    • Initiative
    • Integrity
    • Self Control
    • Stress Tolerance

    Tools

    • Desktop calculator
    • Desktop computers
    • Digital cameras
    • Hand trucks or accessories
    • High vacuum equipment
    • Magnetic stripe readers and encoders
    • Mobile phones
    • Notebook computers
    • Personal computers
    • Personal digital assistant PDAs or organizers
    • Photocopiers
    • Point of sale POS terminal
    • Scanners
    • Security cameras
    • Spectrometers
    • Surface testers
    • Temperature and humidity walk in environmental chamber

    Technology

    • Access software
    • Accounting software
    • Analytical or scientific software
    • Backup or archival software
    • Business intelligence and data analysis software
    • Calendar and scheduling software
    • Cloud-based data access and sharing software
    • Cloud-based management software
    • Communications server software
    • Computer aided design CAD software
    • Computer aided manufacturing CAM software
    • Configuration management software
    • Content workflow software
    • Customer relationship management CRM software
    • Data base management system software
    • Data base reporting software
    • Data base user interface and query software
    • Data mining software
    • Desktop communications software
    • Desktop publishing software
    • Development environment software
    • Document management software
    • Electronic mail software
    • Enterprise application integration software
    • Enterprise resource planning ERP software
    • Enterprise system management software
    • Facilities management software
    • Financial analysis software
    • Geographic information system
    • Graphics or photo imaging software
    • Human resources software
    • Industrial control software
    • Information retrieval or search software
    • Instant messaging software
    • Internet browser software
    • Inventory management software
    • Materials requirements planning logistics and supply chain software
    • Medical software
    • Metadata management software
    • Network monitoring software
    • Object or component oriented development software
    • Object oriented data base management software
    • Office suite software
    • Operating system software
    • Point of sale POS software
    • Presentation software
    • Process mapping and design software
    • Project management software
    • Sales and marketing software
    • Spreadsheet software
    • Time accounting software
    • Transaction security and virus protection software
    • Transaction server software
    • Video creation and editing software
    • Web page creation and editing software
    • Word processing software

    Tags

    • InDemand occupations are considered a priority by the state of Ohio.
    • Apprenticeships are available for this occupation. These programs can help you get hands-on experience and build your skills.

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