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Computer User Support Specialists

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Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

    Work Activities
    • Answer user inquiries regarding computer software or hardware operation to resolve problems.
    • Oversee the daily performance of computer systems.
    • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
    • Develop training materials and procedures, or train users in the proper use of hardware or software.
    • Refer major hardware or software problems or defective products to vendors or technicians for service.
    • Modify and customize commercial programs for internal needs.
    • Enter commands and observe system functioning to verify correct operations and detect errors.
    • Inspect equipment and read order sheets to prepare for delivery to users.
    • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
    • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
    • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
    • Confer with staff, users, and management to establish requirements for new systems or modifications.
    • Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
    • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
    • Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.
    Skills
    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Reading Comprehension

      Understanding written sentences and paragraphs in work related documents.

    • Speaking

      Talking to others to convey information effectively.

    WorkKeys®
    Applied Math
    5
    Workplace Documents
    5
    Graphic Literacy
    4
    Abilities
    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Written Comprehension

      The ability to read and understand information and ideas presented in writing.

    Knowledge
    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    Career Video
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    Pay
    • Ohio Annual Salary $47,140/yr
    • Typical Salary
    • Ohio Hourly Wage $22.66/hr
    • Typical Hourly Wage
    Ohio Employment Trends
    • Currently Employed 18,740
    • Yearly Projected Openings 1,440
    Typical Education
    Personality
    Realistic: People interested in this work like activities that include practical, hands-on problems and solutions. They do well at jobs that need:
    • Attention to Detail
    • Dependability
    • Cooperation
    • Analytical Thinking
    • Integrity
    • Stress Tolerance
    Tools
    • Wire lug crimping tool
    • Screwdrivers
    • Punches or nail sets or drifts
    • Power meters
    • Computer tool kits
    Technology
    • Web platform development software
    • Operating system software
    • Object or component oriented development software
    • Development environment software
    • Data base user interface and query software
    Tags
    • InDemand occupations are considered a priority by the state of Ohio.
    • Bright Outlook occupations will grow rapidly in the next few years, have a large number of openings, or are new and emerging careers.
    • Apprenticeships are available for this occupation. These programs can help you get hands-on experience and build your skills.