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Loan Interviewers and Clerks

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Interview loan applicants to elicit information investigate applicants' backgrounds and verify references prepare loan request papers and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan.

    Work Activities
    • Verify and examine information and accuracy of loan application and closing documents.
    • Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
    • Record applications for loan and credit, loan information, and disbursements of funds, using computers.
    • Submit loan applications with recommendation for underwriting approval.
    • Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.
    • File and maintain loan records.
    • Contact credit bureaus, employers, and other sources to check applicants' credit and personal references.
    • Check value of customer collateral to be held as loan security.
    • Interview loan applicants to obtain personal and financial data and to assist in completing applications.
    • Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.
    • Review customer accounts to determine whether payments are made on time and that other loan terms are being followed.
    • Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators.
    • Order property insurance or mortgage insurance policies to ensure protection against loss on mortgaged property.
    • Answer questions and advise customers regarding loans and transactions.
    • Present loan and repayment schedules to customers.
    • Accept payment on accounts.
    • Schedule and conduct closings of mortgage transactions.
    • Establish credit limits and grant extensions of credit on overdue accounts.
    Skills
    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Speaking

      Talking to others to convey information effectively.

    • Reading Comprehension

      Understanding written sentences and paragraphs in work related documents.

    WorkKeys®
    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4
    Abilities
    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Written Comprehension

      The ability to read and understand information and ideas presented in writing.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    Knowledge
    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Clerical

      Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

    Career Video
    Additional videos and more information available on CareerOneStop
    Pay
    • Ohio Annual Salary $39,730/yr
    • Typical Salary
    • Ohio Hourly Wage $19.10/hr
    • Typical Hourly Wage
    Ohio Employment Trends
    • Currently Employed 11,380
    • Yearly Projected Openings 1,260
    Typical Education
    Personality
    Conventional: People interested in this work like activities that include data, detail, and regular routines. They do well at jobs that need:
    • Attention to Detail
    • Integrity
    • Dependability
    • Cooperation
    • Initiative
    • Self Control
    Tools
    • Scanners
    • Photocopiers
    • Personal computers
    • Notebook computers
    • Inkjet printers
    Technology
    • Spreadsheet software
    • Office suite software
    • Financial analysis software
    • Customer relationship management CRM software
    • Accounting software
    Tags
    • InDemand occupations are considered a priority by the state of Ohio.
    • Bright Outlook occupations will grow rapidly in the next few years, have a large number of openings, or are new and emerging careers.