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Cargo and Freight Agents

Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.

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    Work Activities

    Work Activities

    • Retrieve stored items and trace lost shipments as necessary.
    • Estimate freight or postal rates and record shipment costs and weights.
    • Determine method of shipment and prepare bills of lading, invoices, and other shipping documents.
    • Direct delivery trucks to shipping doors or designated marshaling areas and help load and unload goods safely.
    • Pack goods for shipping, using tools such as staplers, strapping machines, and hammers.
    • Keep records of all goods shipped, received, and stored.
    • Direct or participate in cargo loading to ensure completeness of load and even distribution of weight.
    • Advise clients on transportation and payment methods.
    • Install straps, braces, and padding to loads to prevent shifting or damage during shipment.
    • Negotiate and arrange transport of goods with shipping or freight companies.
    • Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods.
    • Open cargo containers and unwrap contents, using steel cutters, crowbars, or other hand tools.
    • Direct or participate in cargo loading to ensure completeness of load and even distribution of weight.
    • Notify consignees, passengers, or customers of freight or baggage arrival and arrange for delivery.
    • Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods.
    • Check import or export documentation to determine cargo contents and use tariff coding system to classify goods according to fee or tariff group.
    • Attach address labels, identification codes, and shipping instructions to containers.
    • Assemble containers and crates used to transport items, such as machines or vehicles.
    • Contact vendors or claims adjustment departments to resolve shipment problems or contact service depots to arrange for repairs.
    • Prepare manifests showing numbers of airplane passengers and baggage, mail, and freight weights, transmitting data to destinations.
    • Arrange insurance coverage for goods.
    • Direct delivery trucks to shipping doors or designated marshaling areas and help load and unload goods safely.
    • Negotiate and arrange transport of goods with shipping or freight companies.
    • Coordinate and supervise activities of workers engaged in packing and shipping merchandise.
    • Track delivery progress of shipments.
    • Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods.
    • Route received goods to first available flight or to appropriate storage areas or departments, using forklifts, hand trucks, or other equipment.
    • Maintain a supply of packing materials.

    Skills

    • Technology Design

      Making equipment and technology useful for customers.

    • Social Perceptiveness

      Understanding people's reactions.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Instructing

      Teaching people how to do something.

    • Negotiation

      Bringing people together to solve differences.

    • Service Orientation

      Looking for ways to help people.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Programming

      Writing computer programs.

    • Management of Material Resources

      Managing equipment and materials.

    • Reading Comprehension

      Reading work-related information.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Operation and Control

      Using equipment or systems.

    • Writing

      Writing things for co-workers or customers.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Speaking

      Talking to others.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Repairing

      Repairing machines or systems using the right tools.

    • Mathematics

      Using math to solve problems.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Time Management

      Managing your time and the time of other people.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    • Coordination

      Changing what is done based on other people's actions.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Science

      Using scientific rules and strategies to solve problems.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    WorkKeys®

    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Manual Dexterity

      Holding or moving items with your hands.

    • Trunk Strength

      Using your lower back and stomach.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Oral Comprehension

      Listening and understanding what people say.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Written Comprehension

      Reading and understanding what is written.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Selective Attention

      Paying attention to something without being distracted.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Night Vision

      Seeing at night or under low light.

    • Oral Expression

      Communicating by speaking.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Speech Clarity

      Speaking clearly.

    • Category Flexibility

      Grouping things in different ways.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Information Ordering

      Ordering or arranging things.

    • Written Expression

      Communicating by writing.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Time Sharing

      Doing two or more things at the same time.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Near Vision

      Seeing details up close.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Far Vision

      Seeing details that are far away.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Originality

      Creating new and original ideas.

    • Deductive Reasoning

      Using rules to solve problems.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Problem Sensitivity

      Noticing when problems happen.

    • Speech Recognition

      Recognizing spoken words.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Spatial Orientation

      Knowing where things are around you.

    Knowledge

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 37470/yr
    • Typical Salary
    • Ohio Hourly Wage 18.01/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 2,590
    • Yearly Projected Openings 260

    Typical Education

    Personality

    Conventional: People interested in this work like activities that include data, detail, and regular routines.They do well at jobs that need:
    • Attention to Detail
    • Stress Tolerance
    • Adaptability/Flexibility
    • Dependability
    • Independence
    • Achievement/Effort

    Tools

    • Air conditioners
    • Aircraft pushback or tow tractors
    • Cargo trucks
    • Desktop computers
    • Forklifts
    • Ground power units for aircraft
    • Hammers
    • Hand trucks or accessories
    • Laser fax machine
    • Laser printers
    • Metal cutters
    • Pry bars
    • Radio frequency scanners
    • Staple guns
    • Two way radios
    • Wheel chocks
    • Wrapping machinery

    Technology

    • Data base user interface and query software
    • Electronic mail software
    • Enterprise resource planning ERP software
    • Internet browser software
    • Inventory management software
    • Mobile location based services software
    • Office suite software
    • Presentation software
    • Procurement software
    • Spreadsheet software
    • Word processing software

    Tags

    • InDemand occupations are considered a priority by the state of Ohio.
    • Apprenticeships are available for this occupation. These programs can help you get hands-on experience and build your skills.

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