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Automotive and Watercraft Service Attendants

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Service automobiles, buses, trucks, boats, and other automotive or marine vehicles with fuel, lubricants, and accessories. Collect payment for services and supplies. May lubricate vehicle, change motor oil, install antifreeze, or replace lights or other accessories, such as windshield wiper blades or fan belts. May repair or replace tires.

    Work Activities
    • Collect cash payments from customers and make change or charge purchases to customers' credit cards and provide customers with receipts.
    • Prepare daily reports of fuel, oil, and accessory sales.
    • Check tire pressure and levels of fuel, motor oil, transmission, radiator, battery, or other fluids, adding air or fluids as required.
    • Perform minor repairs, such as adjusting brakes, replacing spark plugs, or changing engine oil or filters.
    • Clean windshields.
    • Clean parking areas, offices, restrooms, or equipment and remove trash.
    • Order stock and price and shelve incoming goods.
    • Activate fuel pumps and fill fuel tanks of vehicles with gasoline or diesel fuel to specified levels.
    • Sell and install accessories, such as batteries, windshield wiper blades, fan belts, bulbs, or headlamps.
    • Grease and lubricate vehicles or specified units, such as springs, universal joints, or steering knuckles, using grease guns or spray lubricants.
    • Test and charge batteries.
    • Rotate, test, and repair or replace tires.
    • Maintain customer records and follow up periodically with telephone, mail, or personal reminders of services due.
    • Provide customers with information about local roads or highways.
    Skills
    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Operation and Control

      Controlling operations of equipment or systems.

    • Service Orientation

      Actively looking for ways to help people.

    WorkKeys®
    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4
    Abilities
    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Control Precision

      The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.

    Knowledge
    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    Career Video
    Additional videos and more information available on CareerOneStop
    Pay
    • Ohio Annual Salary $23,810/yr
    • Typical Salary
    • Ohio Hourly Wage $11.45/hr
    • Typical Hourly Wage
    Ohio Employment Trends
    • Currently Employed 4,640
    • Yearly Projected Openings 820
    Typical Education
    Personality
    Realistic: People interested in this work like activities that include practical, hands-on problems and solutions. They do well at jobs that need:
    • Attention to Detail
    • Self Control
    • Dependability
    • Analytical Thinking
    • Integrity
    • Cooperation
    Tools
    • Tow trucks
    • Screwdrivers
    • Lifts
    • Jacks
    • Hoists
    Technology
    • Time accounting software
    • Point of sale POS software
    • Operating system software
    • Inventory management software
    • Data base user interface and query software
    Tags
    • Bright Outlook occupations will grow rapidly in the next few years, have a large number of openings, or are new and emerging careers.