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Funeral Home Managers

Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.

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    Work Activities

    Work Activities

    • Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
    • Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
    • Schedule funerals, burials, or cremations.
    • Sell funeral services, products, or merchandise to clients.
    • Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
    • Negotiate contracts for prearranged funeral services.
    • Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
    • Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
    • Direct or monitor administrative, support, repair, or maintenance services for funeral homes.
    • Schedule work hours for funeral home or contract employees.
    • Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals.
    • Explain goals, policies, or procedures to staff members.
    • Complete and maintain records, such as state-required documents, tracking documents, or product inventories.
    • Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.
    • Set prices or credit terms for funeral products or services.
    • Interview and hire new employees.
    • Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.
    • Attend or make presentations at community events to promote funeral home services or build community relationships.
    • Plan and implement sales promotions or other marketing strategies and activities for funeral home operations.
    • Conduct market research and analyze industry trends.

    Skills

    • Service Orientation

      Actively looking for ways to help people.

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Social Perceptiveness

      Being aware of others' reactions and understanding why they react as they do.

    WorkKeys®

    Applied Math
    N/A
    Workplace Documents
    N/A
    Graphic Literacy
    N/A

    Abilities

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Written Comprehension

      The ability to read and understand information and ideas presented in writing.

    Knowledge

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    Career Video

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    Pay

    • Ohio Annual Salary 121830/yr
    • Typical Salary
    • Ohio Hourly Wage 58.57/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed Not Available
    • Yearly Projected Openings Not Available

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business.They do well at jobs that need:
    • Attention to Detail
    • Integrity
    • Dependability
    • Self Control
    • Stress Tolerance
    • Concern for Others

    Tools

    • Protective gloves
    • Mortuary aspirators
    • Cadaver lifter or transfer devices
    • Cadaver carriers
    • Autopsy tables or accessories

    Technology

    • Presentation software
    • Internet browser software
    • Electronic mail software
    • Data base user interface and query software
    • Accounting software

    Tags

    • Apprenticeships are available for this occupation. These programs can help you get hands-on experience and build your skills.

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    Workforce Supply Tool

    Workforce Supply Tool

    The Workforce Supply Tool provides statistics for the occupations in highest demand throughout Ohio.

    You can view statewide statistics as well as more region specific information.

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