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First-Line Supervisors of Non-Retail Sales Workers

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

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    Work Activities

    Work Activities

    • Monitor sales staff performance to ensure that goals are met.
    • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
    • Listen to and resolve customer complaints regarding services, products, or personnel.
    • Listen to and resolve customer complaints regarding services, products, or personnel.
    • Attend company meetings to exchange product information and coordinate work activities with other departments.
    • Prepare sales and inventory reports for management and budget departments.
    • Monitor sales staff performance to ensure that goals are met.
    • Formulate pricing policies on merchandise according to profitability requirements.
    • Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
    • Inventory stock and reorder when inventories drop to specified levels.
    • Inventory stock and reorder when inventories drop to specified levels.
    • Plan and prepare work schedules, and assign employees to specific duties.
    • Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.
    • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
    • Visit retailers and sales representatives to promote products and gather information.
    • Visit retailers and sales representatives to promote products and gather information.
    • Examine products purchased for resale or received for storage to determine product condition.
    • Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
    • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
    • Keep records pertaining to purchases, sales, and requisitions.
    • Hire, train, and evaluate personnel.
    • Analyze details of sales territories to assess their growth potential and to set quotas.

    Skills

    • Operation and Control

      Using equipment or systems.

    • Technology Design

      Making equipment and technology useful for customers.

    • Judgment and Decision Making

      Thinking about the pros and cons of different options and picking the best one.

    • Persuasion

      Talking people into changing their minds or their behavior.

    • Equipment Maintenance

      Planning and doing the basic maintenance on equipment.

    • Active Learning

      Figuring out how to use new ideas or things.

    • Repairing

      Repairing machines or systems using the right tools.

    • Negotiation

      Bringing people together to solve differences.

    • Programming

      Writing computer programs.

    • Learning Strategies

      Using the best training or teaching strategies for learning new things.

    • Speaking

      Talking to others.

    • Social Perceptiveness

      Understanding people's reactions.

    • Management of Material Resources

      Managing equipment and materials.

    • Mathematics

      Using math to solve problems.

    • Science

      Using scientific rules and strategies to solve problems.

    • Equipment Selection

      Deciding what kind of tools and equipment are needed to do a job.

    • Service Orientation

      Looking for ways to help people.

    • Management of Financial Resources

      Making spending decisions and keeping track of what is spent.

    • Management of Personnel Resources

      Selecting and managing the best workers for a job.

    • Systems Evaluation

      Measuring how well a system is working and how to improve it.

    • Quality Control Analysis

      Testing how well a product or service works.

    • Reading Comprehension

      Reading work-related information.

    • Critical Thinking

      Thinking about the pros and cons of different ways to solve a problem.

    • Operations Monitoring

      Watching gauges, dials, or display screens to make sure a machine is working.

    • Instructing

      Teaching people how to do something.

    • Complex Problem Solving

      Noticing a problem and figuring out the best way to solve it.

    • Active Listening

      Listening to others, not interrupting, and asking good questions.

    • Monitoring

      Keeping track of how well people and/or groups are doing in order to make improvements.

    • Operations Analysis

      Figuring out what a product or service needs to be able to do.

    • Time Management

      Managing your time and the time of other people.

    • Systems Analysis

      Figuring out how a system should work and how changes in the future will affect it.

    • Installation

      Installing equipment, machines, wiring, or computer programs.

    • Coordination

      Changing what is done based on other people's actions.

    • Writing

      Writing things for co-workers or customers.

    • Troubleshooting

      Figuring out what is causing equipment, machines, wiring, or computer programs to not work.

    WorkKeys®

    Applied Math
    5
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Speed of Limb Movement

      Quickly moving your arms and legs.

    • Near Vision

      Seeing details up close.

    • Deductive Reasoning

      Using rules to solve problems.

    • Oral Expression

      Communicating by speaking.

    • Multilimb Coordination

      Using your arms and/or legs together while sitting, standing, or lying down.

    • Speech Recognition

      Recognizing spoken words.

    • Depth Perception

      Deciding which thing is closer or farther away from you, or deciding how far away it is from you.

    • Static Strength

      Lifting, pushing, pulling, or carrying.

    • Originality

      Creating new and original ideas.

    • Oral Comprehension

      Listening and understanding what people say.

    • Problem Sensitivity

      Noticing when problems happen.

    • Finger Dexterity

      Putting together small parts with your fingers.

    • Rate Control

      Changing when and how fast you move based on how something else is moving.

    • Glare Sensitivity

      Seeing something even if there is a glare or very bright light.

    • Mathematical Reasoning

      Choosing the right type of math to solve a problem.

    • Memorization

      Remembering words, numbers, pictures, or steps.

    • Visualization

      Imagining how something will look after it is moved around or changed.

    • Auditory Attention

      Paying attention to one sound while there are other distracting sounds.

    • Control Precision

      Quickly changing the controls of a machine, car, truck or boat.

    • Sound Localization

      Noticing the direction that a sound came from.

    • Stamina

      Exercising for a long time without getting out of breath.

    • Night Vision

      Seeing at night or under low light.

    • Written Comprehension

      Reading and understanding what is written.

    • Gross Body Equilibrium

      Keeping your balance or staying upright.

    • Trunk Strength

      Using your lower back and stomach.

    • Visual Color Discrimination

      Noticing the difference between colors, including shades and brightness.

    • Information Ordering

      Ordering or arranging things.

    • Speed of Closure

      Quickly knowing what you are looking at.

    • Selective Attention

      Paying attention to something without being distracted.

    • Time Sharing

      Doing two or more things at the same time.

    • Dynamic Strength

      Exercising for a long time without your muscles getting tired.

    • Explosive Strength

      Jumping, sprinting, or throwing something.

    • Speech Clarity

      Speaking clearly.

    • Gross Body Coordination

      Moving your arms, legs, and mid-section together while your whole body is moving.

    • Dynamic Flexibility

      Quickly and repeatedly bending, stretching, twisting, or reaching out with your body, arms, and/or legs.

    • Fluency of Ideas

      Coming up with lots of ideas.

    • Hearing Sensitivity

      Telling the difference between sounds.

    • Response Orientation

      Quickly deciding if you should move your hand, foot, or other body part.

    • Extent Flexibility

      Bending, stretching, twisting, or reaching with your body, arms, and/or legs.

    • Peripheral Vision

      Seeing something to your side when your are looking ahead.

    • Inductive Reasoning

      Making general rules or coming up with answers from lots of detailed information.

    • Number Facility

      Adding, subtracting, multiplying, or dividing.

    • Flexibility of Closure

      Seeing hidden patterns.

    • Perceptual Speed

      Quickly comparing groups of letters, numbers, pictures, or other things.

    • Spatial Orientation

      Knowing where things are around you.

    • Written Expression

      Communicating by writing.

    • Reaction Time

      Quickly moving your hand, finger, or foot based on a sound, light, picture or other command.

    • Arm-Hand Steadiness

      Keeping your arm or hand steady.

    • Wrist-Finger Speed

      Making fast, simple, repeated movements of your fingers, hands, and wrists.

    • Far Vision

      Seeing details that are far away.

    • Category Flexibility

      Grouping things in different ways.

    • Manual Dexterity

      Holding or moving items with your hands.

    Knowledge

    • Psychology

      Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

    • Transportation

      Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

    • Production and Processing

      Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

    • Computers and Electronics

      Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

    • Building and Construction

      Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

    • Mechanical

      Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

    • Therapy and Counseling

      Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.

    • Philosophy and Theology

      Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.

    • Foreign Language

      Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

    • Administrative

      Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

    • Food Production

      Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

    • Education and Training

      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Medicine and Dentistry

      Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

    • History and Archeology

      Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.

    • Design

      Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

    • Telecommunications

      Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

    • Engineering and Technology

      Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

    • Communications and Media

      Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

    • Law and Government

      Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

    • Public Safety and Security

      Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Biology

      Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    • Chemistry

      Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.

    • Geography

      Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

    • Physics

      Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.

    • Fine Arts

      Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.

    • Sociology and Anthropology

      Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

    • Economics and Accounting

      Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • Personnel and Human Resources

      Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 78970/yr
    • Typical Salary
    • Ohio Hourly Wage 37.96/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 12,970
    • Yearly Projected Openings 1220

    Typical Education

    Personality

    Enterprising: People interested in this work like activities that include leading, making decisions, and business.They do well at jobs that need:
    • Attention to Detail
    • Integrity
    • Dependability
    • Leadership
    • Initiative
    • Self Control

    Tools

    • Desktop computers
    • Laser fax machine
    • Mobile phones
    • Notebook computers
    • Printer calculator
    • Special purpose telephones
    • Tablet computers

    Technology

    • Accounting software
    • Calendar and scheduling software
    • Customer relationship management CRM software
    • Data base user interface and query software
    • Electronic mail software
    • Enterprise application integration software
    • Enterprise resource planning ERP software
    • Financial analysis software
    • Graphics or photo imaging software
    • Internet browser software
    • Office suite software
    • Presentation software
    • Process mapping and design software
    • Project management software
    • Spreadsheet software
    • Video conferencing software
    • Video creation and editing software
    • Word processing software

    Tags

    • InDemand occupations are considered a priority by the state of Ohio.

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    Workforce Supply Tool

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