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Parts Salespersons

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Sell spare and replacement parts and equipment in repair shop or parts store.

    Work Activities
    • Receive and fill telephone orders for parts.
    • Fill customer orders from stock and place orders when requested items are out of stock.
    • Receive payment or obtain credit authorization.
    • Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
    • Prepare sales slips or sales contracts.
    • Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
    • Assist customers, such as responding to customer complaints and updating them about back-ordered parts.
    • Locate and label parts and maintain inventory of stock.
    • Mark and store parts in stockrooms according to prearranged systems.
    • Pick up and deliver parts.
    • Discuss use and features of various parts, based on knowledge of machines or equipment.
    • Maintain and clean work and inventory areas.
    • Manage shipments by researching shipping methods or costs and tracking packages.
    • Examine returned parts for defects, and exchange defective parts or refund money.
    • Advise customers on substitution or modification of parts when identical replacements are not available.
    • Place new merchandise on display.
    • Demonstrate equipment to customers and explain functioning of equipment.
    • Measure parts, using precision measuring instruments, to determine whether similar parts may be machined to required sizes.
    • Repair parts or equipment.
    Skills
    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Speaking

      Talking to others to convey information effectively.

    • Reading Comprehension

      Understanding written sentences and paragraphs in work related documents.

    WorkKeys®
    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4
    Abilities
    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Written Comprehension

      The ability to read and understand information and ideas presented in writing.

    Knowledge
    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Sales and Marketing

      Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    Career Video
    Additional videos and more information available on CareerOneStop
    Pay
    • Ohio Annual Salary $29,690/yr
    • Typical Salary
    • Ohio Hourly Wage $14.27/hr
    • Typical Hourly Wage
    Ohio Employment Trends
    • Currently Employed 10,520
    • Yearly Projected Openings 1,320
    Typical Education
    Personality
    Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:
    • Attention to Detail
    • Dependability
    • Integrity
    • Cooperation
    • Concern for Others
    • Initiative
    Tools
    • Tablet computers
    • Special purpose telephones
    • Personal computers
    • Notebook computers
    • Forklifts
    Technology
    • Word processing software
    • Presentation software
    • Office suite software
    • Inventory management software
    • Enterprise resource planning ERP software
    Tags
    • InDemand occupations are considered a priority by the state of Ohio.
    • Apprenticeships are available for this occupation. These programs can help you get hands-on experience and build your skills.