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First-Line Supervisors of Office and Administrative Support Workers

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Directly supervise and coordinate the activities of clerical and administrative support workers.

    Work Activities
    • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
    • Resolve customer complaints or answer customers' questions regarding policies and procedures.
    • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
    • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
    • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
    • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
    • Recruit, interview, and select employees.
    • Interpret and communicate work procedures and company policies to staff.
    • Develop work schedules according to budgets and workloads.
    • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
    • Train or instruct employees in job duties or company policies or arrange for training to be provided.
    • Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
    • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
    • Compute figures such as balances, totals, or commissions.
    • Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
    • Coordinate activities with other supervisory personnel or with other work units or departments.
    • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
    • Make recommendations to management concerning such issues as staffing decisions or procedural changes.
    • Develop or update procedures, policies, or standards.
    • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
    • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
    • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
    • Keep informed of provisions of labor-management agreements and their effects on departmental operations.
    • Discuss work problems or grievances with union representatives.
    • Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
    • Monitor inventory levels and requisition or purchase supplies as needed.
    • Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
    • Arrange for necessary maintenance or repair work.
    • Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
    Skills
    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Coordination

      Adjusting actions in relation to others' actions.

    • Monitoring

      Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

    WorkKeys®
    Applied Math
    4
    Workplace Documents
    5
    Graphic Literacy
    4
    Abilities
    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    • Written Comprehension

      The ability to read and understand information and ideas presented in writing.

    Knowledge
    • Administration and Management

      Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • Clerical

      Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

    Career Video
    Video not available
    Additional videos and more information available on CareerOneStop
    Pay
    • Ohio Annual Salary $54,980/yr
    • Typical Salary
    • Ohio Hourly Wage $26.43/hr
    • Typical Hourly Wage
    Ohio Employment Trends
    • Currently Employed 45,940
    • Yearly Projected Openings 4,530
    Typical Education
    Personality
    Enterprising: People interested in this work like activities that include leading, making decisions, and business. They do well at jobs that need:
    • Integrity
    • Dependability
    • Leadership
    • Self Control
    • Attention to Detail
    • Concern for Others
    Tools
    • Special purpose telephones
    • Scanners
    • Postal scales
    • Photocopiers
    • Notebook computers
    Technology
    • Project management software
    • Enterprise resource planning ERP software
    • Data base user interface and query software
    • Business intelligence and data analysis software
    • Accounting software
    Tags
    • InDemand occupations are considered a priority by the state of Ohio.
    • Bright Outlook occupations will grow rapidly in the next few years, have a large number of openings, or are new and emerging careers.