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Tellers

Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.

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    Work Activities

    Work Activities

    • Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
    • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
    • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
    • Monitor bank vaults to ensure cash balances are correct.
    • Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
    • Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
    • Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
    • Prepare and verify cashier's checks.
    • Resolve problems or discrepancies concerning customers' accounts.
    • Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
    • Answer telephones and assist customers with their questions.
    • Count, verify, and post armored car deposits.
    • Identify transaction mistakes when debits and credits do not balance.
    • Carry out special services for customers, such as ordering bank cards and checks.
    • Sort and file deposit slips and checks.
    • Receive and count daily inventories of cash, drafts, and travelers' checks.
    • Order a supply of cash to meet daily needs.
    • Arrange monies received in cash boxes and coin dispensers according to denomination.
    • Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
    • Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
    • Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
    • Perform clerical tasks, such as typing, filing, and microfilm photography.
    • Compute financial fees, interest, and service charges.
    • Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
    • Process and maintain records of customer loans.
    • Prepare work schedules for staff.
    • Issue checks to bond owners in settlement of transactions.
    • Quote unit exchange rates, following daily international rate sheets or computer displays.
    • Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.

    Skills

    • Active Listening

      Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

    • Speaking

      Talking to others to convey information effectively.

    • Critical Thinking

      Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

    WorkKeys®

    Applied Math
    4
    Workplace Documents
    4
    Graphic Literacy
    4

    Abilities

    • Oral Comprehension

      The ability to listen to and understand information and ideas presented through spoken words and sentences.

    • Number Facility

      The ability to add, subtract, multiply, or divide quickly and correctly.

    • Oral Expression

      The ability to communicate information and ideas in speaking so others will understand.

    Knowledge

    • Customer and Personal Service

      Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

    • English Language

      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

    • Mathematics

      Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

    Career Video

    Additional videos and more information available on CareerOneStop

    Pay

    • Ohio Annual Salary 31300/yr
    • Typical Salary
    • Ohio Hourly Wage 15.05/hr
    • Typical Hourly Wage

    Ohio Employment Trends

    • Currently Employed 18,440
    • Yearly Projected Openings 1,860

    Typical Education

    Personality

    Conventional: People interested in this work like activities that include data, detail, and regular routines.They do well at jobs that need:
    • Integrity
    • Dependability
    • Attention to Detail
    • Self Control
    • Cooperation
    • Stress Tolerance

    Tools

    • Multi function printers
    • Check writing machines
    • Check endorsing machines
    • Automatic teller machines ATMs
    • Alarm systems

    Technology

    • Word processing software
    • Enterprise resource planning ERP software
    • Electronic mail software
    • Data base user interface and query software
    • Accounting software

    Tags

    • InDemand occupations are considered a priority by the state of Ohio.
    • Apprenticeships are available for this occupation. These programs can help you get hands-on experience and build your skills.

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    Workforce Supply Tool

    Workforce Supply Tool

    The Workforce Supply Tool provides statistics for the occupations in highest demand throughout Ohio.

    You can view statewide statistics as well as more region specific information.

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